Associate Customer Success

Description

Job Title: Customer Success Associate

Experience Required: 1-5 Years

Job location: Mumbai / Pune / Bengaluru / Delhi

Job Responsibilities

• Showcase our solution capabilities to potential customers, help set up sandboxes, configure solutions and make customization as per requirement.
• Manage the onboarding process for each new customer.
• Assist the sales team in driving and managing renewals.
• Serve as a key communication point for issues assigned and work to resolve complex issues while providing system knowledge and expertise.
• Maintain the records of conversations with clients.
• Manage the documentation for all clients, make required changes when necessary.
• Effectively manage and prioritize customer queries.
• Keep in touch with clients regularly to get feedback and updates.
• Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
• Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.
  

What You Should Have

• 1-5 years of experience in customer success support role
• Looking for MBA freshers with Computer Science or relevant background
• Exposure to Fintech/tech/BA background is preferred.
• Understanding of the technical documentation
• Excellent verbal and written communication skills
• Understanding of Technology like Java, API, Database, Postman etc. is a must.
• Knowledge in SaaS products will be an advantage.