Associate Customer Success

As an Associate Customer Success Manager, you have the exciting opportunity to revolutionize the higher education sector. Your role involves building and nurturing strong relationships with college students, faculty, HOD, and management. It is essential to ensure their needs are not only met but exceeded. By analyzing customer data, you will be able to enhance experiences and drive business growth effectively. Additionally, conducting research and publishing insightful white papers will contribute to industry knowledge. Your responsibilities include developing training materials, conducting product demonstrations, and empowering clients. You will also be required to develop and document high-level strategies for accomplishing specific project objectives. Evaluating and refining onboarding processes, communication infrastructures, and customer success initiatives are key aspects of this role. The ideal candidate for this position should have proven experience in people management, strong analytical and problem-solving skills, and excellent written and verbal communication skills. A genuine passion for the education sector and a desire to bring about positive change are crucial. Excellent presentation skills and flexibility to travel as needed are also desirable qualities. Candidates with a B.Tech/M.Tech/BA/MA/MBA/BBA education qualification are encouraged to apply. By joining our team, you will be part of a mission to transform Indian Engineering Colleges into vibrant AI-driven learning campuses. Innovation, collaboration, and a steadfast commitment to enhancing education are at the core of our work. If you are ready to make a meaningful difference and be part of a dynamic team, we want to connect with you.,