Associate Coordinator, Country Operations

Inventory Management

• Maintain accurate inventory records using the company's inventory management system.

• Monitor stock levels, anticipate shortages and coordinate replenishment as needed.

• Collaborate with procurement team to ensure timely reordering of products.

• Coordinate cargo or material-handling security procedures for hazardous goods.
  

Order Fulfilment

• Coordinate the picking, packing and shipping of orders to ensure timely and accurate deliveries.

• Address any discrepancies or issues related to order fulfilment and resolve them promptly.

• Implement quality control measures to ensure products are properly packaged and labelled.

• Perform loading, unloading, arranging, moving consolidation and deconsolidation of cargo.

• For Coordinator/Senior Coordinator, liaise with Customer Service and Support teams and provide progress updates to customers; arrangement for inbound and outbound shipments; check and ensure proper documentations are in placed as per local regulatory requirements (i.e. packing list, BOL etc.).
  

Quality Assurance

• Inspect and validate stocks (SKUs, colour, size, quantity, defects etc.) against customers' orders.

• Generate supporting documents for non-compliance for follow-up actions.
  

Operational Compliance

• Ensure workplace safety standards and protocols are adhered to create a safe working environment for all.

• For Senior Coordinator, they are also tasked to enforce these within the team.

• Conduct regular safety inspections and address any potential hazards promptly.

• Complete all mandatory training in relation to workplace safety (e.g. 5S).

• Maintain warehouse cleanliness as per local and company's standards.

• Report all workplace accidents to Supervisor/Manager.

• Adhere to corporate social responsibility policies for logistics operations.

• Coordinate resolution of facilities, equipment, infrastructure and systems

• breakdowns to minimize downtime.

• Report warehouse issues promptly.
  

Stakeholder Management

• Collaborate with other departments/teams to complete day-to-day responsibilities as required.

• Communicate effectively to ensure smooth coordination of tasks and timely

• order processing.
  

Insights and Reporting

• Generate regular reports and key performance metrics such as order accuracy, shipping times etc.

• Monitor lapse in delivery services and highlight to Supervisor.

• Work closely with Supervisor to address performance and service gaps.