JOB PURPOSE This role will be supporting effective analysis, communication, problem resolution, and support to the Operations team. Reporting to the Country Head - India. In this role, the business analyst will be responsible for upholding the highest standards of confidentiality and handling sensitive information with the utmost care. In addition will lead/co- lead the implementation of new procedures and assist and/or lead in the development of new programs, reviewing KPIs and analyzing business trends. The scope of the Business Analyst will be to Support the India Operations. Roles & Responsibilities Operational • Facilitating the flow of information/processes to assist the operations team & management. • Proactively identify trends through data analysis • Provide analytics to improve processes for efficiency • Design solutions for improved performance and automate processes • Measure and report performance against established KPIs with ongoing evaluation of service integrity and operations. • Facilitate resolution of operational and systems issues • Creation and delivery of professional presentations for internal customers and vendors • Identify system concerns impacting APLL and our ability to grow our capabilities
Job Purpose Delivery of country CLS Sales budget in the areas of Revenue, CM, and Volume covering adjacencies such, inland Haulage, Customs House Brokerage whilst supporting the development of related business adding into Vendor Logistics. Promote APLL brand CLS facility to create awareness of APLL capabilities and product in the local market. Create relevant pipeline to pursuer. Assist operations team on contracting, establishing the customer rerated KPIs and educate customer service units, to ensure the require service quality is delivered to APLL customers Roles & Responsibilities Sale of APLL CLS capabilities and creation of solution to meet customer requirement by combining the adjacencies Facilitate the customer onboarding process and monitor implementations to ensure customer requirements are met and APLL interest (protection for; reputation, claims from service failures) is protected at all times. Review and agree with Operations management and SQ to set customer KPIs Monitor the set KPIs and review improvement opportunities to upscale APLL service to customers. Lead development and business expansion of existing key accounts. Represent APLL in key customer forum and create APLL brand awareness Review periodic variances in the performance against financial reports and rectify / justify variances’ for the accountable customers. Ensure credit agreements are put in place for requires customers and Account Receivable target are achieved for the respective customers.
You will be responsible for following the organization's Health, Safety and Environment (HS&E) policies, procedures, and mandatory instructions to identify and mitigate environmental risks and risks to the wellbeing of yourself and others in the workplace. It will be your duty to instruct the team in safe working methods and identify instances of risky behaviors within the team, taking appropriate action and escalating serious issues when necessary. Your role will involve investigating standard incidents using current regulatory and compliance processes, systems, and procedures. You will be required to take action to solve immediate compliance issues and advise colleagues on more complex problems. Additionally, you will be responsible for delivering audit assignments in nominated client areas. This will involve developing individual audit plans and detailed scopes, conducting fieldwork, reporting findings and opinions, agreeing on corrective actions with auditees, and referring serious or contentious issues to the lead auditor. You will also be expected to resolve queries from internal or external customers or suppliers by providing information on complex processes and related policies. When necessary, you may need to refer to others for the interpretation of policy. Furthermore, you will support the collection of business requirements using various methods such as interviews, document analysis, and workflow analysis to express requirements clearly and succinctly. In this role, you will collate and analyze data using pre-set tools, methods, and formats. This task will require you to work independently to ensure effective data collection and analysis.,
Support the learning needs analysis for facilitating appropriate learning experience to close performance & skill gaps. Maintains the learning solutions for a diverse set of learners (e.g. instructor-led, videos, online courses, quick reference guides, job aids, performance support etc.) Facilitates pre and post-training administration for L&D, including monitoring employee/attendance data; Curate dashboard for training feedback. Manages the corporate LMS system. Support creation of learning engagement materials including but limited to visuals/artwork, including EDM and PPT templates. Administrate the performance management annual cycle including training the Human Resources Business Partners. Support the coordination on implementation of Employer Value Proposition (EVP) to attract, hire and retain talents. Skills Sets : Relevant experience in administering on-demand eLearning and performance support. Proficient in coordinating activities & ensuring smooth delivery of learning initiatives. Proficient in Microsoft Office and Google Suite. Ability to communicate clearly and professionally, both verbally and in writing Analytical, problem-solving, and decision-making skills. Ability to work independently in a global team across different time zones and manage one's time. Experience managing multiple priorities in a dynamic and fast paced environment Ability to navigate through ambiguous situations Excellent interpersonal skills and partnership focus. Proven ability to build relationships, trust, and rapport, as well as impact, influence and collaborate at all levels of the organization. Highly organized, self-motivated, and able to work independently as well as within a team with a high level of professionalism, personal integrity, and dependability. Key Result Areas Timely execution of projects and take ownership to deliver them with quality. Adequate support provided to all COE teams and, Regional HR teams.
As a Warehouse Coordinator, you will be responsible for coordinating the daily activities within the assigned scope of the warehouse. This involves ensuring that all tasks are carried out safely and efficiently, utilizing technological devices when necessary to enhance productivity. - Coordinate daily warehouse activities - Ensure tasks are completed safely and efficiently - Adopt technological devices to aid in responsibilities Qualifications: - Previous experience in warehouse coordination - Strong understanding of warehouse operations - Ability to meet customer requirements and satisfaction levels within SLAs and KPIs,
This position is to handle daily operation to meet customers’ needs, provide quality services and make sure no service failures occur.
Inventory Management Maintain accurate inventory records using the company's inventory management system. Monitor stock levels, anticipate shortages and coordinate replenishment as needed. Collaborate with procurement team to ensure timely reordering of products. Coordinate cargo or material-handling security procedures for hazardous goods. Order Fulfilment Coordinate the picking, packing and shipping of orders to ensure timely and accurate deliveries. Address any discrepancies or issues related to order fulfilment and resolve them promptly. Implement quality control measures to ensure products are properly packaged and labelled. Perform loading, unloading, arranging, moving consolidation and deconsolidation of cargo. For Coordinator/Senior Coordinator, liaise with Customer Service and Support teams and provide progress updates to customers; arrangement for inbound and outbound shipments; check and ensure proper documentations are in placed as per local regulatory requirements (i.e. packing list, BOL etc.). Quality Assurance Inspect and validate stocks (SKUs, colour, size, quantity, defects etc.) against customers' orders. Generate supporting documents for non-compliance for follow-up actions. Operational Compliance Ensure workplace safety standards and protocols are adhered to create a safe working environment for all. For Senior Coordinator, they are also tasked to enforce these within the team. Conduct regular safety inspections and address any potential hazards promptly. Complete all mandatory training in relation to workplace safety (e.g. 5S). Maintain warehouse cleanliness as per local and company's standards. Report all workplace accidents to Supervisor/Manager. Adhere to corporate social responsibility policies for logistics operations. Coordinate resolution of facilities, equipment, infrastructure and systems breakdowns to minimize downtime. Report warehouse issues promptly. Stakeholder Management Collaborate with other departments/teams to complete day-to-day responsibilities as required. Communicate effectively to ensure smooth coordination of tasks and timely order processing. Insights and Reporting Generate regular reports and key performance metrics such as order accuracy, shipping times etc. Monitor lapse in delivery services and highlight to Supervisor. Work closely with Supervisor to address performance and service gaps.
Inventory Management Maintain accurate inventory records using the company's inventory management system. Monitor stock levels, anticipate shortages and coordinate replenishment as needed. Collaborate with procurement team to ensure timely reordering of products. Coordinate cargo or material-handling security procedures for hazardous goods. Order Fulfilment Coordinate the picking, packing and shipping of orders to ensure timely and accurate deliveries. Address any discrepancies or issues related to order fulfilment and resolve them promptly. Implement quality control measures to ensure products are properly packaged and labelled. Perform loading, unloading, arranging, moving consolidation and deconsolidation of cargo. For Coordinator/Senior Coordinator, liaise with Customer Service and Support teams and provide progress updates to customers; arrangement for inbound and outbound shipments; check and ensure proper documentations are in placed as per local regulatory requirements (i.e. packing list, BOL etc.). Quality Assurance Inspect and validate stocks (SKUs, colour, size, quantity, defects etc.) against customers' orders. Generate supporting documents for non-compliance for follow-up actions. Operational Compliance Ensure workplace safety standards and protocols are adhered to create a safe working environment for all. For Senior Coordinator, they are also tasked to enforce these within the team. Conduct regular safety inspections and address any potential hazards promptly. Complete all mandatory training in relation to workplace safety (e.g. 5S). Maintain warehouse cleanliness as per local and company's standards. Report all workplace accidents to Supervisor/Manager. Adhere to corporate social responsibility policies for logistics operations. Coordinate resolution of facilities, equipment, infrastructure and systems breakdowns to minimize downtime. Report warehouse issues promptly. Stakeholder Management Collaborate with other departments/teams to complete day-to-day responsibilities as required. Communicate effectively to ensure smooth coordination of tasks and timely order processing. Insights and Reporting Generate regular reports and key performance metrics such as order accuracy, shipping times etc. Monitor lapse in delivery services and highlight to Supervisor. Work closely with Supervisor to address performance and service gaps.
As an Inventory Management professional, your role involves maintaining accurate inventory records using the company's inventory management system. You will be responsible for monitoring stock levels, anticipating shortages, and coordinating replenishment as needed. Collaborating with the procurement team to ensure timely reordering of products will also be a key part of your responsibilities. Additionally, coordinating cargo or material-handling security procedures for hazardous goods will be crucial for maintaining operational efficiency. Key Responsibilities: - Maintain accurate inventory records using the company's inventory management system. - Monitor stock levels, anticipate shortages, and coordinate replenishment as needed. - Collaborate with the procurement team to ensure timely reordering of products. - Coordinate cargo or material-handling security procedures for hazardous goods. In the Order Fulfilment aspect of the role, you will be coordinating the picking, packing, and shipping of orders to ensure timely and accurate deliveries. Addressing any discrepancies or issues related to order fulfilment promptly and implementing quality control measures to ensure products are properly packaged and labeled will also be part of your duties. Furthermore, performing loading, unloading, arranging, moving consolidation, and deconsolidation of cargo will contribute to the smooth flow of operations. Key Responsibilities: - Coordinate the picking, packing, and shipping of orders to ensure timely and accurate deliveries. - Address any discrepancies or issues related to order fulfilment and resolve them promptly. - Implement quality control measures to ensure products are properly packaged and labeled. - Perform loading, unloading, arranging, moving consolidation, and deconsolidation of cargo. In terms of Quality Assurance, your role will involve inspecting and validating stocks against customers" orders, including SKUs, color, size, quantity, and defects. Generating supporting documents for non-compliance for follow-up actions will also be part of your responsibilities. Key Responsibilities: - Inspect and validate stocks against customers" orders. - Generate supporting documents for non-compliance for follow-up actions. For Operational Compliance, ensuring workplace safety standards and protocols are adhered to create a safe working environment for all is essential. Conducting regular safety inspections, completing all mandatory training in relation to workplace safety, and maintaining warehouse cleanliness to local and company standards are crucial aspects of the role. Key Responsibilities: - Ensure workplace safety standards and protocols are adhered to create a safe working environment for all. - Conduct regular safety inspections and address any potential hazards promptly. - Complete all mandatory training in relation to workplace safety. - Maintain warehouse cleanliness as per local and company's standards. Your role also involves Stakeholder Management, where you will collaborate with other departments/teams to complete day-to-day responsibilities as required. Effective communication to ensure smooth coordination of tasks and timely order processing is key in this aspect. Key Responsibilities: - Collaborate with other departments/teams to complete day-to-day responsibilities as required. - Communicate effectively to ensure smooth coordination of tasks and timely order processing. In Insights and Reporting, you will be responsible for generating regular reports and key performance metrics such as order accuracy and shipping times. Monitoring lapses in delivery services, working closely with the Supervisor to address performance and service gaps, and highlighting areas for improvement will be part of your duties. Key Responsibilities: - Generate regular reports and key performance metrics such as order accuracy, shipping times, etc. - Monitor lapses in delivery services and highlight them to the Supervisor. - Work closely with the Supervisor to address performance and service gaps.,
This position is responsible for delivering APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are compiled in a timely, accurate and complete manner.
Education - Minimum Bachelors Degree Minimum 3 years of experience in Customer Service/Operations (Shipping/Freight Forwarding industry) Management/Leadership -Facilitate the smooth flow of APLL operations and data. -Analyze training topics and communicate needs to the training team. -Document issues and resolutions in Salesforce and share account status to your manager and team members during team meetings. Customer Service -Articulate gaps in performance or capabilities between customer requirements and APLL service performance to all account stakeholders. -Facilitate resolution of operational, customer service, and systems issues in a timely manner. -Participate in the creation and delivery of professional presentations to customers with sales in regular business reviews (BRs) -Responsible for meeting transportation and customer service requirements. Operations -Creation and/or maintenance of customer Logistics Procedures (LP), User Guidelines (UI) and Desk Manual (DM) and responsible for the integrity of the information contained within the logistics documents. -Understand APLL s services and coordinate shipments with global teams, shippers, carriers and consignees. -Proactively identify trends through data analysis -Design solutions for improved performance and automate processes where possible -Measure and report performance against established KPIs with ongoing evaluation of service integrity and operations. -Support financial teams both domestically and overseas to ensure accounts are in good payment status. -Escalate all legal, business or financial risk immediately, and report issues with account status to the appropriate managers. -Active support for commercial team and during project implementations.
We are looking for a highly skilled and experienced Coordinator to join our team in the country operations department. The ideal candidate will have a strong background in logistics and supply chain management, with excellent communication and coordination skills. Roles and Responsibility Coordinate and manage logistics operations, including transportation, warehousing, and inventory management. Develop and implement effective supply chain strategies to improve efficiency and reduce costs. Collaborate with cross-functional teams to ensure seamless execution of operations. Analyze data and metrics to identify areas for improvement and optimize processes. Ensure compliance with regulatory requirements and industry standards. Manage and mentor a team of logistics professionals to achieve operational excellence. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
This position is responsible for delivering APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are compiled in a timely, accurate and complete manner. Ensure and monitor customers requirements are documented, verified, and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements. Ensure vendors documents to customers are delivered in a timely, accurate and complete manner. Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery. Execute and adhere to customers service requirements based on Documentation Instructions of the LPs. Problem Resolution - ensure issues are tackled immediately and escalate to Customer Service Supervisors when there are potential costs impact Continuously intensify relationship to maintain and protect customers. Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfactions. Ensure customers reports are timely and accurate
This position is responsible for delivering APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are compiled in a timely, accurate and complete manner.
This position is responsible for delivering APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are compiled in a timely, accurate and complete manner.
This position is responsible for delivering APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are compiled in a timely, accurate and complete manner. Bachelors Ensure and monitor customers requirements are documented, verified, and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements. Ensure vendors documents to customers are delivered in a timely, accurate and complete manner. Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery. Execute and adhere to customers service requirements based on Documentation Instructions of the LPs. Problem Resolution - ensure issues are tackled immediately and escalate to Customer Service Supervisors when there are potential costs impact Continuously intensify relationship to maintain and protect customers. Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfactions. Ensure customers reports are timely and accurate
Position Title: Senior Specialist, Business Development Department: Sales Roles & Responsibilities · Building and maintain a robust sales pipeline of qualified sales prospects and opportunities to achieve sales targets · Positioning of APL Logistics as a global supply chain specialist providing Freight Forwarding, order management and Global transportation solutions to qualified prospects · Applying a consultative selling approach to identify pain points and understand customer needs · Developing and expanding APLL’s Ocean Freight business through acquisition of new customers, trade lane development, and market penetration. · Create compelling value-added logistics solutions with the support of subject matter experts within the business that solve the customer’s supply chain and logistics problems - present, negotiate and win the business · Stakeholder management; attending face to face customer meetings to build rapport and trust at all levels within the organization · Supporting the customer implementation to ensure successful onboarding of new customers into APLL · Supporting customers with end-to-end ocean freight requirements including booking, documentation, equipment planning, and compliance with export/import regulations. · Driving growth across key ocean freight lanes and identifying cross-sell opportunities in warehousing, distribution, and value-added services. · Providing insight into Regional Customer and Competitor developments. · Managing sales leads for India from our Global network and aligning effort with our parent company KWE as and when relevant · Regularly updating the CRM (Salesforce) throughout each customer engagement phase for up to date pipeline visibility and accurate sales reporting What we arr looking for: · A successful track record in Freight Forwarding, Supply Chain & Logistics new business sales · A minimum of 5+ years of commercial sales/business development experience, with at least 3 years specifically in Ocean Freight · Experience in Retail & Lifestyle, Consumer, Industrial and Automotive verticals a distinct advantage · Experience in solution selling: the positioning of value-added solutions to win order management and global transportation customers · Fluency in English & local language(s) · Advanced communication and interpersonal skills · Strong prospecting, presenting and negotiation skills · Ability to successfully network and engage at all levels within an organization. · Strong time management, organizational, and planning skills · Ability to work well on your own and within a team