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APL Logistics
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Planner, Transportation Operations

Planner, Transportation Operations

APL Logistics

4 - 8 years

2 - 6 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

data analysis operational support financial risk customer service operations customer service freight forwarding operations logistics salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Education - Minimum Bachelors Degree

Minimum 3 years of experience in Customer Service/Operations (Shipping/Freight Forwarding industry)

Management/Leadership

-Facilitate the smooth flow of APLL operations and data. -Analyze training topics and communicate needs to the training team. -Document issues and resolutions in Salesforce and share account status to your manager and team members during team meetings.

Customer Service

-Articulate gaps in performance or capabilities between customer requirements and APLL service performance to all account stakeholders. -Facilitate resolution of operational, customer service, and systems issues in a timely manner. -Participate in the creation and delivery of professional presentations to customers with sales in regular business reviews (BRs) -Responsible for meeting transportation and customer service requirements.

Operations

-Creation and/or maintenance of customer Logistics Procedures (LP), User Guidelines (UI) and Desk Manual (DM) and responsible for the integrity of the information contained within the logistics documents. -Understand APLL s services and coordinate shipments with global teams, shippers, carriers and consignees. -Proactively identify trends through data analysis -Design solutions for improved performance and automate processes where possible -Measure and report performance against established KPIs with ongoing evaluation of service integrity and operations. -Support financial teams both domestically and overseas to ensure accounts are in good payment status. -Escalate all legal, business or financial risk immediately, and report issues with account status to the appropriate managers. -Active support for commercial team and during project implementations.

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Planner, Transportation Operations