People Experience & Transportation Specialist (Night Shift)

Key Responsibilities: Innovate Boldly, Then Make Things Happen

Safe & Reliable Night Transportation Oversight

• Manage the daily coordination of all employee cab services, ensuring a punctual, safe, and high-quality journey for all night-shift Modernizers.
• Monitor real-time routing, shift changes, and vehicle availability, swiftly resolving any immediate routing issues, delays, or employee escalations.
• Compliance Focus: Ensure strict adherence to India labor laws for late-evening transportation, with a primary focus on safety protocols and mandatory escort/GPS requirements for women employees.

Strategic Vendor Management & Quality

• Serve as the primary night-shift operational contact for transport vendors and drivers, fostering a professional, accountable partnership.
• Oversee GPS compliance, vehicle standards, and vendor staffing to ensure service-level adherence and quality.
• Accurately review and vali vendor invoices and billing against service agreements to ensure financial efficiency and transparency.

Enhancing People Experience & Night-Shift Workplace

• The Delight Factor: Coordinate catering, snack provisions, pantry supplies, and overall workplace comfort, ensuring a welcoming and energized environment.
• Support and execute night-shift engagement events, recognition activities, and People Experience (PX) initiatives, helping to Align passion with purpose across the team.
• Partner seamlessly with the Office Manager to maintain a consistent, positive workplace experience across all shifts.
• Actively collect and analyze feedback to continuously strengthen the night-shift employee journey.

India Travel & Visitor Coordination

• Facilitate domestic and international travel logistics for India-based Modernizers, ensuring smooth, compliant arrangements.
• Coordinate with the U.S. Corporate Travel team for bookings, accommodations, and documentation (e.g., visa letters).

Data, Reporting & Continuous Improvement

• Maintain accurate operational data (employee addresses, routing maps, transport dashboards).
• Prepare operational reports, cost analyses, and performance metrics, always looking for opportunities to Think big and improve routing efficiency, vendor performance, and employee delight.

Qualifications and Success Profile

• Experience: 5+ years of demonstrable experience in transportation coordination, facilities, or People Experience roles, ideally within a multinational or BPO/IT environment operating night shifts.
• Skills: Exceptional vendor management, proactive problem-solving, and communication skills. Proficiency with route management tools, GPS systems, and data analysis (Excel/Google Sheets).
• Mindset: The ability to work independently, maintain energy during night-shift hours, and make sound, time-sensitive decisions under pressure.
• Communication: Strong verbal and written English communication is essential; proficiency in Hindi and/or Telugu is highly preferred.
• Cultural Fit: Experience in successfully running employee engagement or workplace support programs, demonstrating a passion for enhancing employee well-being.