Associate Client Service Manager

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Business Descriptor

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

Principal Responsibilities

• Through Innovation Banking, our international network offers comprehensive support and services to new age economy Tech clients and Global venture capital firms. From expanding overseas to managing the cash and trade flows and to providing bespoke credit solutions, the Innovation Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help businesses reach their potential.
• The jobholder will support the frontline relationship teams to manage a portfolio of IVB client relationships for HSBC – this includes both Funds and their Portfolio companies.
• Working closely with the Regional Head and Relationship team for active management of critical relationships from a servicing angle and support the portfolio to maintain strong governance and compliance hygiene.
• To participate in strategic decisions to drive the Innovation Banking business forward, with a strong focus on high value, quality customers and prospects
• To drive best practice in Transaction banking, Lending and risk policies ensuring this remains in line with economic and market practices.
• Cross sell products and propositions to existing portfolio of IVB clients across - GTS, Global markets, CMA and GPS.
• Owning customer engagement, ensuring service excellence at all times for all aspects of any customer, prospect or professional’s interaction with HSBC and to improve customer engagement.
• Optimizing the potential value and profitability of existing relationships by assisting in the delivery of solutions, products and services appropriate to meet customer need
• Drive the team in accordance with the overall strategic directions of the Bank and ensure compliance to internal and regulatory requirements on Relationship Management, Operations, Business development and credit Risk standards.
• Provide Strategic impetus towards the growth of Innovation Banking Business in the Region

• Graduate /Post-graduate with at least 3-5 years of relevant experience in Relationship Management, Credit underwriting, client servicing, KYC and Portfolio management in a wholesale banking environment.
• Strong sense of client servicing for day-to-day transactions, knowledge of internal systems and policies and clear track of delivering exceptional customer service is mandatory.
• Ability to assess Credit risk and working experience in managing financial assessment for corporate clients will be an added advantage.
• Experience in working with Tech enabled businesses and innovation banking domain is desirable.
• Driving a high-performance culture across the team delivering customer and financial objectives.
• Ability to work in coordination with multiple internal teams and external stakeholders

Additional Information

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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