Associate Client Service Manager

Hsbc

2 - 5 years

5 - 9 Lacs

pune

Posted:10 hours ago| Platform:

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Skills Required

marketing project management operations management people management skills team management client service management key account management client servicing business development service delivery management sales account management

Work Mode

Work from Office

Job Type

Full Time

Job Description

HSBC electronic data processing india pvt ltd is looking for Associate Client Service Manager to join our dynamic team and embark on a rewarding career journey

A Client Service Manager (CSM) is responsible for building and maintaining strong relationships with clients and ensuring their satisfaction with products or services
They serve as the main point of contact for clients and work closely with various internal teams to deliver exceptional customer service
Here is a sample job description for a Client Service Manager:Job Title: Client Service ManagerJob Overview:As a Client Service Manager, you will be responsible for managing and maintaining relationships with our clients
You will serve as the primary point of contact, addressing their inquiries, resolving any issues, and ensuring their satisfaction with our products or services
You will collaborate closely with internal teams to deliver exceptional customer service and meet clients' needs
Responsibilities:Build and maintain strong relationships with assigned clients, acting as their main point of contact
Understand clients' requirements, objectives, and expectations to ensure their needs are met
Regularly communicate with clients to address their inquiries, provide updates, and gather feedback
Collaborate with internal teams (sales, operations, support, etc
) to ensure seamless delivery of products or services
Coordinate and manage client projects, ensuring timely and successful completion
Monitor client satisfaction levels and proactively address any concerns or issues
Conduct regular business reviews with clients to review performance, identify opportunities for improvement, and present new solutions or offerings
Identify upselling and cross-selling opportunities to increase revenue from existing clients
Prepare reports, presentations, and other materials for client meetings and presentations
Stay updated on industry trends, market conditions, and competitors to provide insights and suggestions to clients

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