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Associate - Centralized Operations - MFB

Associate - Centralized Operations - MFB

Tata Capital

4 - 6 years

1 - 4 Lacs

Mumbai

Posted:3 days ago| Platform:

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Skills Required

microfinance asset operations team management team handling sales project management business loan gl personal loans customer service banking operations branch management branch operations relationship management coaching root cause finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional with 4 to 6 years of experience to lead our Microfinance Operations team in Mumbai. The ideal candidate will have a strong background in asset operations and large team handling experience.
Roles and Responsibility

Manage end-to-end centralized operations for microfinance loans, ensuring productivity, quality, and cost targets.

Handle repayment, reconcile LMS & GL balances, and calculate partner payouts within TAT.

Ensure compliance with all audit, MFI, and RBI regulations, coordinating with insurance partners and managing insurance policies.

Process and resolve customer queries, requests, or complaints within defined TAT, conducting daily reviews of operational scorecards to identify root causes and implement solutions.

Publish daily reports and trackers, staying updated on changes in the microfinance/MFI industry to ensure best practices.

Manage a large team, including interviewing, hiring, training, coaching, evaluating, and redirecting team members for optimal performance.

Foster collaborative relationships with internal customers (Sales, Credit, Collections, Finance) to ensure optimal communication.

Identify and run all projects related to Microfinance Operations, leading systems change requirements and raising BRD, UAT, and rolling out with close coordination with IT.

Job

Minimum graduate; MBA preferred.

4 to 6 years of experience in asset operations, with experience in handling large teams and senior stakeholder management.

Strong knowledge of microfinance operations, including project management and team management.

Excellent communication and interpersonal skills, with the ability to work collaboratively with internal stakeholders.

Experience in managing and resolving customer queries and complaints.

Ability to analyze data and publish daily reports and trackers.

Should have at least 2 years of managerial experience in handling Asset Operations.

Additional Notes
The selected candidate should have a minimum of 2 years of managerial experience in handling Asset Operations.

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Tata Capital

Financial Services

Mumbai Maharashtra

5001-10000 Employees

3763 Jobs

Key People

Rajesh Sethi

Managing Director & CEO
Supratim Bandyopadhyay

Chief Financial Officer
Ravi K. S. R.

Chief Technology Officer

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Associate - Centralized Operations - MFB