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Associate - Centralized Operations - MFB

Associate - Centralized Operations - MFB

Tata Capital

4 - 6 years

1 - 4 Lacs

Mumbai

Posted:3 days ago| Platform:

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Skills Required

microfinance project management asset operations sales stakeholder management management skills gl production tat team handling customer service banking operations branch management branch operations manufacturing coaching root cause

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional with 4 to 6 years of experience to lead our Microfinance Operations team in Mumbai. The ideal candidate will have a strong background in asset operations and large team handling experience. Roles and Responsibility
Manage end-to-end centralized operations for microfinance loans, ensuring productivity, quality, and cost targets are met.
Handle repayment, reconcile LMS & GL balances, and calculate partner payouts within TAT.
Ensure compliance with all audit, MFI, and RBI regulations, coordinating with insurance partners and resolving customer queries and complaints.
Review operational scorecards daily to determine root causes and resolve issues, ensuring no critical or repeated audit observations.
Publish daily reports and trackers, staying updated on changes in the microfinance industry and suggesting best practices.
Interview, hire, train, coach, evaluate, and redirect central unit team members for optimal performance.
Foster collaborative relationships with internal customers (Sales, Credit, Collections, Finance) to ensure optimal communication.
Identify and run all projects related to Microfinance Operations, leading systems change requirements and raising BRD, UAT, and rolling out with close coordination with IT.

Job
Minimum graduate; MBA preferred.
4 to 6 years of experience in asset operations, with large team handling and senior stakeholder management skills.
Experience in microfinance operations is preferred.
Strong project management skills, including identifying and running projects related to Microfinance Operations.
Excellent team and stakeholder management skills, with the ability to foster collaborative relationships with internal customers.
Ability to work in a fast-paced environment, meeting productivity, quality, and cost targets.

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Tata Capital

Financial Services

Mumbai Maharashtra

5001-10000 Employees

3763 Jobs

Key People

Rajesh Sethi

Managing Director & CEO
Supratim Bandyopadhyay

Chief Financial Officer
Ravi K. S. R.

Chief Technology Officer

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Associate - Centralized Operations - MFB