Job
Description
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Technical Operations/Maintenance Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more. Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. Job overview and responsibilities United's Maintenance & Engineering operation collects mountains of data, including maintenance plans, log pages, task sign-offs, schedule reliability performance, aircraft routing, part availability, and more. The Tech Ops Business Intelligence team will be tasked to deliver the right information to the right people in the right format at the right time, all with the goal of enabling better operational decisions that improve United's flight completion rate, on-time performance, productivity, and cost. This includes both performance trends looking backward, real-time operational status, and expectations looking forward. The team has five core responsibilities: Data design and validation, Data analysis, KPI design, dashboard creation, and automation. Support with design of meaningful metrics that indicate operational health and inform operational decisions Generate high-quality operational dashboards and reports for Tech Ops leadership, front-line management, and individual business teams throughout the organization Curate tables and views that serve as the "single source of truth" for United's Tech Ops data Continuously interface with business groups throughout Tech Ops to understand organizational needs and design solutions Support with automating existing manual reports and processes to improve operational throughput Document the Tech Ops data landscape, maintain an inventory of reports, and plan for report consolidation, elimination, and/or improvement This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications Required Bachelor's degree in a quantitative field like Math, Statistics, Operations Research, Computer Science, Engineering, or related field required At least 2 years of experience in analytics/ reporting required Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Understanding of data structures, relationships, and efficient transformations Knowledge and application of data visualization best practices Familiarity with writing complex queries and procedures using both traditional and modern technologies/languages (i.e. SQL, Python, Spark, etc.) Data visualization skills using one or more reporting tools (i.e. Spotfire, Tableau, ggplot2, etc.) to produce meaningful, elegant dashboards Experience with JavaScript, D3, HTML, CSS / front-end development Ability to learn what a business team does, then design a data/technology solution that connects business processes with quantifiable outcomes Must be legally authorized to work in India for any employer without sponsorship Must be fluent in English (written and spoken) Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position Preferred Master's Degree in a quantitative field preferred Airline experience or knowledge of airline operations preferred Familiarity with various parts of the data ecosystem (acquisition, engineering, storage, management, analysis, visualization, and deployment) preferred Exposure to statistical and analytical methods preferred
