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EXL Services
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Assistant Vice President

Assistant Vice President

EXL Services

8 - 20 years

25 - 30 Lacs

noida

Posted:2 hours ago| Platform: GlassDoor logo

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Skills Required

data analytics measurement analyze governance reporting standardization strategy development support compliance certification planning workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Assistant Vice President

EXL/AVP/1473209

Quality ExcellenceNoida

Posted On

18 Sep 2025

End Date

02 Nov 2025

Required Experience

8 - 20 Years

Basic Section

Number Of Positions

Band

Band Name

Assistant Vice President

Cost Code

D901080

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

Backfill

Max CTC

2500000.0000 - 3000000.0000

Complexity Level

Voice CEF C1 (Complexity Level 4)

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

Enabling

Sub Group

Quality Excellence

Organization

Quality Excellence

LOB

Quality Excellence

SBU

Quality Excellence

Country

India

City

Noida

Center

Noida-SEZ BPO Solutions

Skills

Skill

ANALAYTICAL SKILLS

DATA ANALYTICS

QUALITY CONTROL

QUALITY ASSURANCE- PROCESS IMPROVEMENT

TRANSFORMATION

Minimum Qualification

B.COM

Certification

No data available

Job Description

Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.
Analyze business processes and assist in identifying problems and mitigating plans for quality improvement.
Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients.
Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience.
Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements.
Facilitate the sharing of best practices from within and outside the organization and implement them.
Planning and managing budget and resource allocation for the assigned vertical.

Workflow

Workflow Type

L&S-DA-Consulting

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