Assistant Team Leader, Seller Operations

Job Title:

Location:

Reporting to:

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for an Assistant Team Leader, Seller Operations who can help us move even faster.

noon’s mission: Every door, every day.

What you'll do:

The Assistant Team Leader, Seller Operations acts as the bridge between the operations floor and the Team Leader, ensuring daily performance, motivation, and process compliance within the team.

What you’ll do:

Team Supervision & Daily Operations

• Supervise day-to-day operations of Seller Support Executives to ensure timely and accurate handling of seller inquiries.
• Monitor real-time queues, case backlogs, and service levels to maintain operational efficiency.
• Allocate workloads, manage attendance, and ensure team readiness during peak periods.
• Support the Team Leader in meeting daily and weekly performance goals.

Seller Experience & Issue Resolution

• Act as the first point of escalation for complex or unresolved seller cases.
• Guide executives on platform policies, tone of communication, and best practices for seller engagement.
• Ensure sellers receive accurate and empathetic responses that align with Noon’s service standards.
• Highlight recurring issues or trends to the Team Leader for root cause analysis and resolution

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Quality, Accuracy & Compliance

• Conduct regular reviews of seller communications to ensure accuracy, tone, and compliance with policies.
• Flag deviations and coordinate with the Team Leader for corrective actions or coaching.
• Maintain awareness of platform updates, policy changes, and operational SOPs to guide the team effectively.

Coaching & Development

• Provide on-the-job coaching, mentoring, and skill-building sessions for Seller Support Executives.
• Identify training needs based on quality results, performance metrics, or process changes.
• Encourage collaboration, motivation, and a culture of continuous improvement within the team.

Coordination & Reporting

• Coordinate with other functions (Commercial, Logistics, Finance, Risk, etc.) for timely resolution of seller issues.
• Prepare brief daily operational updates for the Team Leader.
• Maintain dashboards or trackers for team performance, case volumes, and resolution trends.

What you'll need:

Qualifications Required

• Bachelor’s degree in Business Administration or a related field.
• 2–4 years of experience in e-commerce, marketplace operations, or seller support roles.
• Prior experience in supervising or mentoring a small team is preferred.
• Strong communication skills in English and Arabic (both verbal and written).
• Good command of Microsoft Excel; familiarity with BI tools or SQL is a plus.
• Ability to multitask, prioritize, and work effectively under pressure.

Core Competencies

• Seller Experience Orientation
• Problem Solving & Attention to Detail
• Team Coordination & Motivation
• Quality & Compliance Focus
• Data Interpretation & Reporting
• Adaptability & Ownership
• Effective Communication & Empathy

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.