Assistant Store Manager

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Role Overview:

The Assistant Store Manager will support the Store Manager in driving sales, ensuring superior customer service, managing store operations, and leading the team to uphold the luxury retail experience. This role requires a deep appreciation for Indian luxury fashion, strong leadership skills, and the ability to deliver an exceptional client experience while meeting business objectives.

Key Responsibilities:

Sales & Business Development

• Assist in achieving monthly and annual sales targets.
• Identify client needs and curate personalized shopping experiences.
• Build and maintain strong relationships with HNIs, influencers, and loyal clientele.
• Support in planning and executing in-store events, previews, and trunk shows to drive footfall and sales.

Customer Experience

• Ensure every customer receives a luxury, consultative, and personalized shopping journey.
• Handle client escalations with tact and professionalism.
• Train staff on Clienteling, upselling, and cross-selling techniques.
• Monitor and maintain high standards of service in line with the brand’s ethos.

Store Operations

• Supervise daily store operations – opening/closing, stock management, cash handling, and visual merchandising.
• Ensure adherence to SOPs, inventory control, and shrinkage management.
• Coordinate with designers and vendors for product replenishment, alterations, and special requests.
• Maintain store ambiance, cleanliness, and brand presentation to luxury standards.

Team Leadership & Training

• Assist Store Manager in supervising and motivating the sales team.
• Conduct regular training sessions on product knowledge, styling, and customer service.
• Mentor staff to achieve individual KPIs and ensure high morale.
• Manage scheduling, attendance, and performance feedback.

Qualifications & Skills:

• Graduate/Postgraduate in Fashion, Retail, or Business Management preferred.
• 4–6 years of experience in luxury fashion retail, with at least 2 years in a supervisory role.
• Strong knowledge of Indian designer apparel and luxury retail trends.
• Excellent communication, Clienteling, and relationship-building skills.
• Ability to lead and inspire a team in a high-pressure luxury environment.
• Proficiency in POS systems, MS Office, and retail CRM software.

Key Competencies:

• Strong sense of style and appreciation for luxury fashion.
• Customer-first mindset with high emotional intelligence.
• Sales-driven with an entrepreneurial approach.
• Detail-oriented with organizational and problem-solving skills.
• Professional grooming and confident presence to represent the brand.

ABOUT ENSEMBLE

Ensemble encapsulates precisely what it means…a collection of beautiful garments brought together. Ensemble has been a destination store for those in the know for over 35 years. Our DNA is not only made up of great fashion moments but also of many special occasions. To us clothes are not only for an occasion, they are an integral part of our lives. What makes us unique is our passion for championing and nurturing traditional Indian craftsmanship. From bringing the sari back into fashion, to reviving fabrics and embroidery techniques; Ensemble is committed to marrying India's rich heritage of incredible workmanship with an elegant contemporary aesthetic.

LINKS:

https://www.facebook.com/EnsembleIndia1987/

https://www.instagram.com/ensembleindia/