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Assistant Service Manager

0 years

2 - 3 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Educational Qualification : BE (Mech)

Experience : 10+Yrs

  • Lead and manage the service department, including staffing, training and performance management of service personnel.
  • Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.
  • Monitor and evaluate the service team’s performance, providing regular feedback, coaching and recognition to drive individual and team excellence.
  • Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.
  • Monitor and analyse service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement.
  • Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives.
  • Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives.
  • Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools or technologies.
  • Stay updated on industry trends, best practices and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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