Assistant sales branch manager

Company Description

Star Health & Allied Insurance Co. Ltd., headquartered in Chennai, is India's first standalone health insurance provider, starting operations in 2006. The company offers innovative health, personal accident, and travel insurance products. With an expansive network of over 14,000 hospitals and a dedicated in-house claim settlement team, Star Health provides cashless treatment and swift claim settlements. The company prioritizes customer experience with 24x7 multilingual support, free Telehealth consultations, and a seamless digital experience. Currently, Star Health employs over 14,000 people and operates 800+ branches across India.

Position Overview

The Assistant Branch Manager – Sales is responsible for driving sales performance, managing the sales team, and ensuring branch growth through effective business development strategies. The role involves motivating the team to achieve sales targets, maintaining customer satisfaction, and supporting the Branch Manager in daily operations.

Key Responsibilities

• Lead, manage, and motivate a team of Sales Executives, Telecallers, and Business Development Officers to achieve individual and team targets.

• Drive sales of Star Health’s insurance products through various channels including direct sales, corporate tie-ups, and agency networks.

• Assist in planning and executing branch-level sales strategies and promotional activities.

• Monitor and review team performance through regular audits, feedback sessions, and sales reports.

• Support recruitment, training, and development of new sales staff to enhance productivity.

• Ensure compliance with company policies, IRDAI guidelines, and quality standards.

• Foster a customer-centric culture by ensuring high service quality and timely resolution of customer issues.

• Collaborate with cross-functional departments (Operations, Claims, Customer Service, and HR) to ensure smooth functioning of branch activities.

• Track and analyze sales data, prepare periodic MIS reports, and recommend process improvements.

• Represent the branch in review meetings and contribute to strategic discussions for business growth.

Key Skills & Competencies

• Strong leadership and team management skills

• Excellent communication, negotiation, and interpersonal abilities

• Proven ability to drive sales and meet performance targets

• Analytical and result-oriented mindset

• Good knowledge of health insurance products and industry trends

• Proficiency in MS Office and CRM tools

Educational Qualification

• Graduate in any discipline (MBA/PGDM in Sales, Marketing, or Insurance preferred)

Experience

• Minimum 3–6 years of experience in Sales (preferably in Insurance, Banking, or Financial Services)

• At least 1–2 years in a supervisory or team leader role

Compensation

• As per industry standards; includes fixed pay, performance incentives, and other benefits.