Posted:3 days ago|
Platform:
On-site
Full Time
📢 We're Hiring! Join the TP Family! 🌏🏢
💼 Position: NPS Manager – International Telecom Process
📍 Location: Gurgaon, India
🌟 About the Role:
We are on the lookout for a passionate and experienced NPS (Net Promoter Score) Manager to join our International Telecom Process vertical.💪
🔍 Key Responsibilities:
✅ Analyze NPS data to identify customer insights & trends
✅ Drive initiatives to enhance customer satisfaction & loyalty
✅ Collaborate with cross-functional teams for CX improvement
✅ Monitor KPIs and build dashboards for performance tracking
✅ Present findings and action plans to senior leadership
🎯 What We’re Looking For:
✔️ 5+ Years of experience in NPS/CX roles (BPO/Telecom preferred)
✔️ Excellent analytical & communication skills
✔️ Proven track record in improving customer satisfaction
✔️ Strategic thinker with hands-on execution abilities
✔️ Must be flexible to work in a global, fast-paced environment
📨 Apply Now!
📧 Drop your resume at: nitin.singh16@teleperformancedibs.com
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