Assistant Operations Manager

Title: Assistant Operations Manager

Location: Noida (Onsite)

Shift : UK and US (As per the business needs)

Job Summary:

MUST HAVE

This is a strategic role within the organization which deals with multiple recruitment strategies aligned with business goals. In this role you will be supporting the team in achieving their KPIs/SLA and will report the QX management and clients with required details.

Job Responsibilities:

• Ensure the team performance is always up as per the SLA agreed. If required, train and provide hands on support to the team.
• Design, monitor and analyze Performance Matrix as per the process and feedback the team(s) accordingly for capturing the areas of improvement.
• Ensure the daily, weekly and monthly SLA is achieved from all the team members.
• Take care of the team attendance, shrinkage and attrition to avoid the production loss.
• Liaison with clients and management for reporting and escalation management.
• Actively involve in team level decision making, QA/QC audits, and take initiative to improve the overall performance.

Job Qualifications:

• Bachelors degree or equivalent, masters preferred.

• MUST HAVE

  2+ Years of experience managing a team of 30+ Recruiters dealing in multiple domains recruitment market.
• Solid communication and relationship management skills are

  ESSENTIAL

  for this role
• Need to have very good analytical skills to make the right decisions in real time.
• Sound knowledge of Job boards and ATSs.

• MUST HAVE

  proven experience with People, Process and Performance management.
• Knowledge of recruitment markets and latest trends is good to have.

Priyanka.dutta@qxglobalgroup.com