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Assistant Manager / Team Leader - Training

5 - 9 years

0 Lacs

haryana

Posted:4 days ago| Platform: Shine logo

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Skills Required

onboarding assessment product knowledge collaboration counselling sales training ld td loans mortgage credit cards banking insurance communication new hire orientation program policy knowledge process knowledge on training productivity tracking training needs identification motivational sessions call auditing feedback sharing upsell training employee felicitation workplace visits quality checks

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for conducting New Hire Orientation Programs to onboard candidates and evaluate them based on various parameters for certification. Enhancing their understanding of company products, policies, processes, and services will be a key aspect of your role. Providing On Job Training to newly joined employees during their initial 3 months and monitoring their productivity regularly will be crucial for their development. Identifying training needs by working closely with management and providing counseling when required will be part of your responsibilities. You will also be conducting Motivational Sessions for high vintage low-performing employees and auditing calls of DIP callers, providing constructive feedback to help improve their performance. In addition, you will be delivering training on Upselling to Sales Executives and educating Partner Brand Employees about company products and services. Regular visits to employees" workplaces and random quality checks will be necessary to ensure the application of best practices. To qualify for this role, you should have a minimum of 5 years of experience in Learning & Development or Training & Development. Prior experience in sectors such as Loans, Mortgages, Credit Cards, Banking, Insurance, or related fields will be preferred. Excellent communication skills are essential to effectively fulfill the responsibilities of this position.,

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Paisabazaar
Paisabazaar

Financial Services

Gurugram

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