18 Feedback Sharing Jobs

As a candidate for this position, you should possess the ability to communicate effectively in both Hindi and English. Your main responsibilities will include conducting call audits, evaluating live and recorded calls, and monitoring team performance. You will also be responsible for assessing call duration, maintaining Average Handling Time (AHT) standards, and providing feedback to team members. Additionally, you will participate in call calibration sessions and conduct a specified number of call audits. Qualifications required for this role include a basic understanding of Excel for data analysis and reporting purposes. Knowledge of DIP (Data, Information, Presentation) checks will also b...

As a Quality Analyst in the B2C Department at Rayna Tours in Pune, India, you will be responsible for monitoring and evaluating sales and service calls/chats. Your role will involve sharing feedback to assist in performance improvement and preparing quality reports to maintain accuracy standards. - Monitor and evaluate sales and service calls/chats - Share feedback to assist in performance improvement - Prepare quality reports to maintain accuracy standards The ideal candidate for this position should have the following qualifications: - 1-2 years of experience in Quality, with a preference for Sales/Travel BPO experience - Strong communication and analysis skills - Good understanding of Vis...

In this role, you will be responsible for the following: - Support learners and parents through daily calls and chats - Make (~100) outbound and attend (~40-50) inbound calls per day - Share feedback via chat to help students improve - Resolve queries from students/parents (inbound & outbound) - Reconnect with inactive users and encourage progress - Report common issues to the product team - Track progress and share quick performance reports - Ensure a personalized and positive experience for every learner You will be working with Supernova, a leading provider of an AI-powered spoken English program. Their innovative solution combines state-of-the-art AI technology with expert language instr...

Role Overview: You will be responsible for identifying the training needs of field colleagues in your states/zone by coordinating with NSM/SM/DH/Mrktg. You will design, develop, and deploy training modules as per identified needs. Conduct 1-2 days of face-to-face classroom training based on TNI for identified FMRs. Plan on-the-job training before 15 days of the month in coordination with SM/NSM with identified FMRs/ASMs. Evaluate post-training effectiveness by working with the participants and pre-decided metrics. Provide on-the-job coaching by observing how the FMR is implementing the learnings inside the Doctor's chamber and guide/train them to do better in fieldwork wherever required. The...

Role Overview: You will be a dedicated Customer Support Specialist responsible for handling inbound and outbound client communications via phone, email, chat, and other platforms. Your role will involve providing timely and accurate assistance to both existing and prospective clients in a fast-paced environment. Key Responsibilities: - Handle customer queries through phone, email, and chat in a courteous and professional manner - Accurately assess issues and provide appropriate responses or resolutions based on defined SOPs - Track, document, and resolve complaints, order queries, and product-related questions - Educate customers about the services offered and guide them on optimal usage - U...

As a Product Application Chef based in Chennai, your role will involve supporting customers and sales teams across Tamil Nadu, Karnataka, Kerala & Telangana. You will focus on customer engagement, conducting product demonstrations, and providing technical application support to drive product adoption in the South Zone. Key Responsibilities: - Work alongside the sales team in Chennai for client visits and conversions. - Conduct live product demonstrations, training, and trials at customer sites. - Provide on-site technical support and resolve application-related challenges. - Develop and adapt recipes to cater to local markets and customer needs. - Share customer feedback and insights with R&...

Role Overview: As a member of the Maersk team, you will play a crucial role in contributing to the success of global operations. You will have the opportunity to work in a collaborative environment that values innovation, diversity, and continuous learning. By joining us, you will be part of a forward-thinking team that embraces cutting-edge technologies and global trade practices, sailing towards a brighter, more sustainable future. Key Responsibilities: - Execute OTMS tasks with 2-4 years of experience, working independently to achieve KPIs and daily tasks. - Identify and troubleshoot process issues, horizontal stitching of E2E processes, and creation of IOP/SOP based on process maps. - Pr...

Maersk is a global leader in integrated logistics with a rich history of over a century. We are committed to pushing the boundaries of what is possible through innovation and transformation, continuously striving for efficiency, sustainability, and excellence. Diversity, collaboration, and continuous learning are at the core of our values at Maersk. We believe in ensuring that our workforce mirrors the diversity of the customers we serve across the globe. With a presence in 130 countries and a team of over 100,000 employees, we are shaping the future of global trade and logistics together. Join us on this journey as we leverage cutting-edge technologies and create opportunities on a global s...

Kickstart your career with Myxtur Lifestyle! Join our fast-growing, energetic sales team with no experience required. If you're passionate about communication in Hindi and English, ready to learn new skills, and wish to be a part of India's booming print-on-demand & e-commerce industry, this opportunity is for you. You will be reaching out to businesses and corporate clients to introduce our exciting print-on-demand products and services. Your responsibilities will include managing the full sales cycle, from contacting leads to helping clients place their first order. Additionally, you will support fun gifting projects for festivals, employee events, and celebrations. Your inputs in the form...

As an intern with Bookwallah, you will have the opportunity to engage in a variety of responsibilities that contribute to the organization's mission of providing healing and empowerment through storytelling. Your day-to-day activities will involve conducting reading sessions for children using an array of storybooks and materials that center around different life values. By sharing the gift of imagination, you will play a crucial role in helping children heal from any past emotional distress they may have encountered. Furthermore, you will foster active listening skills and facilitate open discussions post-storytelling to deepen the impact of the narratives. Innovative and creative storytell...

The Cluster Coordinator position in Ludhiana West Ludhiana requires someone with 4 to 6 years of experience in the social sector with an understanding of education. As a Cluster Coordinator, your primary responsibilities will include reviewing lesson planning, conducting class observations, holding pedagogy-centered discussions with teachers, and supporting the Head Teacher in managing the quality of teaching-learning processes. You will also be responsible for reviewing students" notebooks, evaluating training needs of teachers, managing the school MIS, and ensuring correct record-keeping in various school registers. In addition to the primary responsibilities, you will have additional resp...

You are a QC Associate responsible for reviewing lesson plans and content to ensure the quality and effectiveness of online lessons for students from Grades 3-9. Your role includes conducting class observations, providing feedback, coordinating lesson plans, maintaining records, and collaborating with internal teams to ensure tasks are completed efficiently. As a QC Associate, your key responsibilities will involve conducting regular observations of online lessons in subjects like English, Mathematics, Social Studies, and EVS for Grades 3-9. You will need to ensure that the content aligns with CBSE/ICSE curriculum standards. Additionally, you will be responsible for maintaining accurate reco...

As a Support Specialist at Supernova, you will be responsible for supporting learners and parents through daily calls and chats. You will make 100 outbound and attend 40-50 inbound calls per day to provide assistance and guidance. Your role will involve sharing feedback via chat to help students improve their spoken English skills. In addition, you will be required to resolve queries from both students and parents, whether through inbound or outbound communication channels. Reconnecting with inactive users to encourage progress and ensuring a personalized and positive experience for every learner will also be part of your responsibilities. As a key team member, you will report common issues ...

The Training Manager Elite Banker at Elite Bank will be responsible for providing quality training, developing knowledge, and enhancing capabilities of VRM team members. The main purpose of this role is to offer guidance and mentorship to individuals to help them achieve their goals effectively. Key Responsibilities: - Conducting quality training sessions to enhance the capabilities of VRMs and ensuring adherence to tele-calling guidelines as per regulatory norms. - Collaborating with other product leadership teams to stay updated on the latest product developments and training VRM teams accordingly. - Implementing various training approaches such as Role Plays, Engagement Scripts, and indus...

As an HR Intern at our company, you will not just be responsible for scheduling calls or updating sheets, but you will have the opportunity to learn how the hiring process actually works. Working directly with the founding team, you will play a crucial role in shaping how we find, vet, and onboard top talent. Additionally, you will have the chance to sit in on real hiring calls, gaining valuable insights and experience beyond just mock interviews. We are looking for someone who is curious about org-building, detail-oriented, sharp with people, and ready to take ownership rather than just follow tasks. This internship is not just about ticking boxes; it is where you will learn how to build te...

The Quality Analyst role, based in Gurgaon with work from office arrangement, involves managing day to day operations related to quality, audit, process control, and improvement. Responsibilities include auditing calls of US representatives to gather crucial data for strategic decision-making, assigning calls to teams considering centers, agents, and call volume ratios, tracking productivity, AHT, and center balance daily, as well as updating and maintaining processes. The role also involves auditing new trainees, providing feedback, offering floor support, conducting OJT, and participating in fortnightly calls with business partners to address process-related queries. Maintaining a query tr...

You will be responsible for conducting New Hire Orientation Programs to onboard candidates and evaluate them based on various parameters for certification. Enhancing their understanding of company products, policies, processes, and services will be a key aspect of your role. Providing On Job Training to newly joined employees during their initial 3 months and monitoring their productivity regularly will be crucial for their development. Identifying training needs by working closely with management and providing counseling when required will be part of your responsibilities. You will also be conducting Motivational Sessions for high vintage low-performing employees and auditing calls of DIP c...

Key Responsibilities Monitor agent calls and provide actionable feedback Analyze portfolio performance using call audits and performance reports Drive performance improvements through targeted interventions Lead and participate in client calls to review service quality Ensure continuous improvement in portfolio performance