7 Feedback Sharing Jobs

You are a QC Associate responsible for reviewing lesson plans and content to ensure the quality and effectiveness of online lessons for students from Grades 3-9. Your role includes conducting class observations, providing feedback, coordinating lesson plans, maintaining records, and collaborating with internal teams to ensure tasks are completed efficiently. As a QC Associate, your key responsibilities will involve conducting regular observations of online lessons in subjects like English, Mathematics, Social Studies, and EVS for Grades 3-9. You will need to ensure that the content aligns with CBSE/ICSE curriculum standards. Additionally, you will be responsible for maintaining accurate records of observations, feedback, and performance metrics. Providing constructive feedback to teachers and internal teams for continuous improvement, coordinating lesson plans, ensuring task completion, collaborating with quality assurance teams, and maintaining documentation are also part of your responsibilities. To excel in this role, you should have a strong understanding of English for Grades 3-9 as per CBSE/ICSE curriculum standards. Previous experience in teaching, quality control, lesson planning, or educational coordination would be advantageous. You must possess excellent observation and evaluation skills, effective communication abilities, proficiency in record-keeping, and the capacity to work independently on multiple tasks. Familiarity with digital tools and online teaching platforms will be beneficial. Ideally, you should hold a degree in Education or a related field, have experience with class observations and quality assurance processes, and be adept at identifying areas for improvement in lesson delivery and educational outcomes. Your dedication to maintaining quality, collaborating with teams, and ensuring educational standards are met will be crucial in this role.,

As a Support Specialist at Supernova, you will be responsible for supporting learners and parents through daily calls and chats. You will make 100 outbound and attend 40-50 inbound calls per day to provide assistance and guidance. Your role will involve sharing feedback via chat to help students improve their spoken English skills. In addition, you will be required to resolve queries from both students and parents, whether through inbound or outbound communication channels. Reconnecting with inactive users to encourage progress and ensuring a personalized and positive experience for every learner will also be part of your responsibilities. As a key team member, you will report common issues to the product team, track progress, and share quick performance reports. Your contributions will play a vital role in enhancing the overall learning experience for individuals seeking to improve their spoken English skills through our AI-powered program. Supernova is a leading provider of an AI-powered spoken English program that aims to revolutionize how individuals learn and enhance their spoken English skills. Our innovative solution combines state-of-the-art AI technology with expert language instruction to provide personalized, interactive lessons and real-time feedback. We cater to learners of all levels and empower them for success in academics, careers, and social interactions in today's globalized world.,

The Training Manager Elite Banker at Elite Bank will be responsible for providing quality training, developing knowledge, and enhancing capabilities of VRM team members. The main purpose of this role is to offer guidance and mentorship to individuals to help them achieve their goals effectively. Key Responsibilities: - Conducting quality training sessions to enhance the capabilities of VRMs and ensuring adherence to tele-calling guidelines as per regulatory norms. - Collaborating with other product leadership teams to stay updated on the latest product developments and training VRM teams accordingly. - Implementing various training approaches such as Role Plays, Engagement Scripts, and industry best practices to facilitate peer learning among VRMs. - Monitoring the quality of calls and engagement, as well as sales processes followed by VRMs in the region. - Working with the Learning & Development Team to develop learning modules covering product and behavioral parameters and ensuring VRM adoption of the same. - Leading recruitment initiatives to hire top talent for the organization and managing attrition rates among VRMs by following industry best practices. Secondary Responsibilities: - Ensuring VRMs are well-trained in product and behavioral parameters and follow the bank's audit and compliance framework. - Driving efficiency within the VRM Channel and maintaining a high level of motivation within the team. - Developing a robust quality management framework based on industry best practices. Managerial & Leadership Responsibilities: - Cultivating a customer-first culture within the team to ensure exceptional customer service. - Attracting and retaining top talent for VRMs in the zone. - Monitoring and improving key parameters related to hiring quality and attrition rates. - Providing continuous feedback and suggestions to Senior Management to enhance the Channel's performance. Education & Qualification: - Graduation: Any Graduate - Post Graduation: MBA / PGDM - Experience: 5 to 10 years of relevant experience In summary, the Training Manager Elite Banker plays a critical role in training and developing VRM team members to achieve excellence in customer engagement and service delivery while aligning with industry best practices and regulatory guidelines.,

As an HR Intern at our company, you will not just be responsible for scheduling calls or updating sheets, but you will have the opportunity to learn how the hiring process actually works. Working directly with the founding team, you will play a crucial role in shaping how we find, vet, and onboard top talent. Additionally, you will have the chance to sit in on real hiring calls, gaining valuable insights and experience beyond just mock interviews. We are looking for someone who is curious about org-building, detail-oriented, sharp with people, and ready to take ownership rather than just follow tasks. This internship is not just about ticking boxes; it is where you will learn how to build teams that can successfully ship, scale, and thrive in the long run. As part of our team, you will be working closely with decision-makers, getting hands-on experience, and if you excel, the opportunity to earn well beyond a standard stipend. By the end of this internship, you will not only have a valuable addition to your resume but also the knowledge and skills to run HR operations like a founder. Your responsibilities will include planning and executing campus recruitment drives, coordinating with colleges and Training and Placement Officers (TPOs) for hiring activities, sourcing and screening candidates for various roles, conducting interviews, managing the end-to-end recruitment process, maintaining candidate databases and recruitment reports, ensuring timely follow-ups, feedback sharing, and supporting the onboarding process for selected candidates. This position is hands-on, fast-paced, and high-trust, providing you with a dynamic learning environment. The employment type for this role is Intern to Full-Time, with working days from Monday to Saturday. The location for this role is in Powai, Mumbai (On-Site). If you possess curiosity, a strong work ethic, and a sense of humor, we encourage you to apply and embark on a rewarding journey in the field of HR with us.,

The Quality Analyst role, based in Gurgaon with work from office arrangement, involves managing day to day operations related to quality, audit, process control, and improvement. Responsibilities include auditing calls of US representatives to gather crucial data for strategic decision-making, assigning calls to teams considering centers, agents, and call volume ratios, tracking productivity, AHT, and center balance daily, as well as updating and maintaining processes. The role also involves auditing new trainees, providing feedback, offering floor support, conducting OJT, and participating in fortnightly calls with business partners to address process-related queries. Maintaining a query tracker for process-related inquiries and engaging with clients for resolution is also a key responsibility. The ideal candidate should have at least 3 years of experience in a BPO QA role, hold a graduate degree in any stream, and possess a solid understanding of quality aspects and quality functions.,

You will be responsible for conducting New Hire Orientation Programs to onboard candidates and evaluate them based on various parameters for certification. Enhancing their understanding of company products, policies, processes, and services will be a key aspect of your role. Providing On Job Training to newly joined employees during their initial 3 months and monitoring their productivity regularly will be crucial for their development. Identifying training needs by working closely with management and providing counseling when required will be part of your responsibilities. You will also be conducting Motivational Sessions for high vintage low-performing employees and auditing calls of DIP callers, providing constructive feedback to help improve their performance. In addition, you will be delivering training on Upselling to Sales Executives and educating Partner Brand Employees about company products and services. Regular visits to employees" workplaces and random quality checks will be necessary to ensure the application of best practices. To qualify for this role, you should have a minimum of 5 years of experience in Learning & Development or Training & Development. Prior experience in sectors such as Loans, Mortgages, Credit Cards, Banking, Insurance, or related fields will be preferred. Excellent communication skills are essential to effectively fulfill the responsibilities of this position.,

Key Responsibilities Monitor agent calls and provide actionable feedback Analyze portfolio performance using call audits and performance reports Drive performance improvements through targeted interventions Lead and participate in client calls to review service quality Ensure continuous improvement in portfolio performance