Assistant Manager - Service

About the Company

Blue Star is India’s leading air conditioning and MEP company with 80+ years of experience. It offers innovative HVAC, refrigeration, and turnkey engineering solutions across residential, commercial, and industrial sectors. With 7 manufacturing plants, 4 R&D centers, and a nationwide service network, Blue Star is known for quality, trust, and excellen

ceResponsibilit

ies
• Knowledge of products (Cold Room). AMC Sales & Revamp, Service Business expan

sion• Technical knowledge about Service offerings and Channel Manage

ment• Knowledge of Revenue Genera

tion• Regular review of open complaints and ensure response time and its closure as per

SLAs• Achieve Revenue generation tar

gets• Ensure Preventive Maintenance adherence and audit quality of Service on a regular b

asis• Maintain Customer i-base hygiene and regularly update end-user data in the sy

stem• To drive customer engagement and high CSI. Building strong relationships with Customers by ensuring timely maintenance and addressing the concerns proacti

vely• Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settle

ment• Competitors and market feedback on time t

o HQ• System and process implementation at all channel part

nersRequired S

kills
• Knowledge of products (Col

dRoom)• AMC Sales and Revamp

Sales• Service business exp

ansionAcademic Qualifications & Exp

• erience5 to 12 years of exp
• erienceDiploma/B.Te

ch/B.E.

• Our OfferBe part of a collaborative and suppor
• tive teamJoin a future-focused company driving innovation and susta
• inabilityAccess continuous professional development oppo
• rtunitiesThrive in an inclusive and diverse work en
• vironmentEngage with approachable and transparent l
• eadershipExplore long-term career gro
• wth pathsEnjoy a healthy work-lif
• e balanceContribute to a culture that encourages open