Assistant Manager - Service

About the Company

Blue Star is India’s leading air conditioning and MEP company with 80+ years of experience. It offers innovative HVAC, refrigeration, and turnkey engineering solutions across residential, commercial, and industrial sectors. With 7 manufacturing plants, 4 R&D centres, and a nationwide service network, Blue Star is known for quality, trust, and excellence

.Responsibiliti

es
• Knowledge of products (Cold Room). AMC Sales & Revamp, Service Business expans

ion• Technical knowledge about Service offerings and Channel Managem

ent• Knowledge of Revenue Generat

ion• Regular review of open complaints and ensure response time and its closure as per S

LAs• Achieve Revenue generation targe

ts.• Ensure Preventive Maintenance adherence and audit quality of Service on a regular bas

is.• Maintain Customer i-base hygiene and regularly update end-user data in the sys

tem• To drive customer engagement and high CSI. Building strong relationships with Customers by ensuring timely maintenance and addressing the concerns proactive

ly.• Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settleme

nt.• Competitors and market feedback on time to

HQ.• System and process implementation at all channel partn

ersRequired Sk

ills
• Knowledge of products (Cold

Room)• AMC Sales and Revamp

Sales• Service business expa

nsionAcademic Qualifications & Expe

• rience5 to 12 years of exper
• ience.Diploma/B.Tec

h/B.E.Ou

• r OfferBe part of a collaborative and supporti
• ve teamJoin a future-focused company driving innovation and sustain
• abilityAccess continuous professional development opport
• unitiesThrive in an inclusive and diverse work envi
• ronmentEngage with approachable and transparent lea
• dershipExplore long-term career growt
• h pathsEnjoy a healthy work-life
• balanceContribute to a culture that encourages open d