Assistant Manager - Service

We are hiring for the We are hiring for the Luxury Bathware company which is 6500 Cr turnover It is bathroom and lighting company, offering faucets, showers, shower enclosures, sanitary ware, flushing systems, wellness products, concealed cisterns, water heaters, and varied lighting products

About the role :

• To supervise service delivery of SPs ( service personnel ) on daily basis
• To monitor call pendency of every SP on daily basis
• To take corrective action on pending calls in order to ensure timely closure
• To provide CBS installation trainings to SPs
• To ensure spare parts availability with each ASP
• To review requirement of spare parts of each ASP based on consumption trends on monthly basis
• To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs
• To ensure achievement of PMC sales target
• To check quality of PMC service deliveries done by SPs
• To provide proactive installation support to projects & keep record at each stage
• To provide proactive installation pre-operative guidance to 100% customers

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