Posted:None|
Platform:
Work from Office
Full Time
GlobalLogic is seeking a highly experienced Fraud Risk - Assistant Manager to lead fraud prevention, investigation, and mitigation efforts across our operations. The ideal candidate will have a strong background in fraud risk management, with proven leadership experience, analytical expertise, and a deep understanding of fraud patterns within payments and digital platforms.
Requirements:• Graduate degree in Finance, Risk Management, Computer Science, or a related field.
• 8+ years of experience in fraud risk management, operations, or investigations.• Minimum 5 years in a leadership role, overseeing SMEs or analysts in fraud or risk operations.• Prior experience working with global stakeholders or in a multinational environment.• Strong understanding of fraud typologies like Account Takeovers(ATO),Voucher Abuse,Chargebacks, Spoofed Domains• Other advanced payment fraud techniques• Familiarity with domains and hosting environments (e.g., GoDaddy), and fraud vectors related to spoofed websites.• Hands-on skills in Excel / Google Sheets, Data visualization tools (e.g., Power BI, Tableau), Basic SQL (a plus)• Strong analytical thinking and problem-solving capabilities.• Proven ability to identify fraud patterns, perform Root Cause Analysis (RCA), and drive mitigation strategies.• Excellent written and verbal communication skills for reporting, stakeholder management, and cross-functional collaboration.
Job Responsibilities:
• Responsible for managing a team of at least 100+ members, focusing on Quality Management, Product Management, and Process Management.
• Lead a team of SMEs/Consultants, ensuring timely and accurate investigation of fraud cases.• Provide regular coaching, performance feedback, and manage daily task allocation to ensure team efficiency and alignment with business goals.• Supervise end-to-end fraud case handling, including Account Takeovers (ATOs), fake profiles, suspicious domain activity, and payment anomalies (e.g., chargebacks, voucher abuse).• Ensure comprehensive Root Cause Analysis (RCA) and impact assessment for high-risk incidents.• Oversee global Know Your Business (KYB) and Know Your Customer (KYC) processes.• Ensure legitimate and compliant onboarding of users and businesses, minimizing risk exposure.• Monitor evolving fraud trends through device signals, behavior anomalies, and user activity patterns.• Utilize data dashboards and analytical tools to extract actionable insights and proactively manage risk.• Collaborate with cross-functional teams (Policy, Product, Legal, Engineering, etc.).• Represent the fraud team in global forums, client interactions, and strategic discussions.• Maintain, review, and update Standard Operating Procedures (SOPs) and risk management processes in alignment with emerging fraud trends and business needs.• Deliver structured reports and key fraud insights to senior leadership.• Support data-driven decision-making through clear and timely communication of investigation outcomes and risk signals.
What We Offer:
Globallogic
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