Assistant Manager Operations

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As discussed, below are the company details and JD please also attaching the company profile to review the same and acknowledge.

About Us:

Work Square is a built-to-suit, managed office operator specializing in finding, acquiring, furnishing, and managing dedicated offices tailored to our clients' exact requirements. Our comprehensive services are fully customizable and co-created with our clientele, ensuring a seamless and personalized experience from start to finish. At Work Square, we cater for progressive mid to large size businesses and startups experiencing rapid growth, providing end-to-end managed and dedicated offices at any location across India. We are dedicated to providing offices that maximize our clients' business needs, with a focus on efficiency and adaptability in today's dynamic work environments.

Website: https://autopilotoffices.com/

Location: Indore

About the Role:

We are seeking a dynamic and experienced Assistant Manager – Operations to oversee both Soft Services and Technical Operations across our managed commercial office spaces. The ideal candidate will be responsible for ensuring seamless facility functioning, vendor performance, and client satisfaction while maintaining operational excellence across services such as housekeeping, security, HVAC, electrical, plumbing, and more.

Key Responsibilities:

Soft Services Management:

• Oversee daily delivery of soft services including housekeeping, security, pest control, landscaping, and wellness services.

• Implement standard operating procedures (SOPs) and service quality benchmarks across all locations.

• Monitor SLAs and KPIs of vendors, driving performance improvements and issue resolution.

• Ensure timely audits and inspections for hygiene, cleanliness, and service quality.

Technical Services & Maintenance:

• Coordinate and supervise HVAC, electrical, DG sets, fire safety, plumbing, and lifts through internal teams or service providers.

• Ensure preventive and corrective maintenance schedules are followed as per AMC standards.

• Monitor the health of critical infrastructure and address breakdowns or escalations promptly.

• Maintain compliance with statutory norms and standards.

Vendor & Stakeholder Management:

• Identify and onboard reliable vendors for soft and technical services.

• Negotiate and manage contracts while ensuring cost-effectiveness and service delivery.

• Liaise with clients, internal teams, and service providers to ensure operational alignment.

Team Supervision & Training:

• Supervise onsite teams including facility executives, technicians, and housekeeping/security personnel.

• Train and motivate the team for service excellence, safety, and compliance.

• Schedule shifts and allocate responsibilities.

Budgeting & Cost Management:

• Assist in preparing budgets for facility operations and monitor ongoing expenses.

• Propose and implement cost-saving initiatives without compromising on quality or safety.

Client Experience & Reporting:

• Serve as the primary point of contact for client concerns and escalations related to facilities.

• Conduct regular walkthroughs, generate daily/weekly/monthly MIS, and recommend improvements.

• Ensure timely resolution of issues and proactive communication with stakeholders.

Qualifications & Skills:

• Bachelor’s Degree in Engineering, Facility Management, Operations, or related field (MBA preferred).

• Minimum 5 years of relevant experience in facility management, technical operations, or project management, ideally in managed office or commercial real estate setups.

• Strong knowledge of both soft services and MEP (Mechanical, Electrical, Plumbing) systems.

• Proven leadership capabilities in managing large teams and multi-vendor ecosystems.

• Proficiency in MS Office, Google Workspace, and facility management tools/software.

• Excellent communication, coordination, and problem-solving skills.

• Knowledge of fire safety norms, statutory compliance, and energy efficiency practices is an added advantage.

Why WorkSquare?

At WorkSquare, we offer the opportunity to work in a fast-paced, client-focused environment with a strong emphasis on innovation, operational excellence, and customer satisfaction. Join us to be a part of a dynamic team that’s shaping the future of managed office spaces across India.

Job Type: Full-time

Pay: ₹30,592.14 - ₹50,795.09 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person