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Tata Communications
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Assistant Manager - IT Operations & Infrastructure

Assistant Manager - IT Operations & Infrastructure

Tata Communications

6 - 8 years

0 Lacs

Pune

Posted:20 hours ago| Platform:

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Skills Required

it operations project management issue resolution sla dlp helpdesk identity and access management operations automation servicenow ticketing itsm encryption compliance powershell mdm vapt device management jira azure

Work Mode

Work from Office

Job Type

Full Time

Job Description

Education Qualifications

B.E/BTech Experience 7+ Years of experience in relevant field

Purpose/Objective

Responsible for managing M365 environment

Key/Major Activities

Experience and knowledge of M365-Azure AD, Exchange Online, MS Teams, SharePoint, OneDrive Administration, MFA, SSO, SSPR, Mobile Device Management, Deployment, and Distribution

Should have good experience in troubleshooting issues of M365-AzureAD, Exchange Online, MS Teams, SharePoint, OneDrive, MFA, SSO, SSPR and MDM Issues, Scripting (PowerShell)

Escalate and co-ordinate with Vendors for issue resolution

Communicate with Customers IT and Security Groups

Co-ordinate with FW, NW teams to ensure Supported systems are maintained

Working Knowledge of various MDM & Patch Management Tools

Troubleshooting and support, Anti-Virus, DLP, Windows Defender, BitLocker Encryption

Maintaining Patch version update report from MS Portal and ensuring all the End Points

Remote Support and assisting users via calls and MS teams

Install, Configure, Test, Manage and Maintain M365 Application software, and System management tools

Intune Windows packages creation, testing & deployments

Liaise with vendors and other IT personal/Customer for problem resolution

L2 Desktop Support and Remote Support for end-users.

Knowledge of handling Helpdesk Ticketing Systems.

Maintaining IT documentation, Audit Queries, Hardening

VAPT Fix, Security & Compliance

End User SLA Management

Experience with ITSM tools (ServiceNow, Jira, Remedy, etc.) Technical Skills

M365 Service Administration

Advanced knowledge of M365-Azure AD, MFA, SSO and Conditional Access Policy, Transport Rules, Email Message Tracking

Detailed understanding of Android/iOS creation & deployment of mobile apps, should know Microsoft Intune on Azure - focuses on mobile device management MDM, MAM, App Protection

Experience in End Point engineering and support activities

Advanced knowledge of patch management methodologies

Should have good experience in troubleshooting issues of Patch Management & MDM

Familiarity with certificate application to end user devices

Provide Level 2 support for complex issues related to Microsoft 365 services

Advanced Troubleshooting and Support

Identity and Access Management

Should have good experience in Hybrid Environment Management

Automation and Scripting

Monitoring and Reporting

Migration and Deployment

Collaboration with Stakeholders

Microsoft Certifications MS-102 Microsoft 365 Administrator MD-102 Endpoint Administrator AZ-104 Azure Administrator SC-300 Identity & Access Administrator SC-900 / SC-400 Behavioural Skills

Excellent communication skill, Clear English & Spanish speaking and writing ability

Project management skill

Have systematic approach towards work areas

Should be able to cope up excellently under stressful circumstances

Ability to work independently and as part of a team.

Customer-focused with strong problem-solving skills.

Effective time management and prioritization.

Analytical mindset and commitment to continuous improvement.

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Assistant Manager - IT Operations & Infrastructure