About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsDesignation/Title M365-AzureAD_MFA_SSO_MDM_Intune_Patch MgmtSub-Band B3-1
Education Qualifications B.E/BTech
Experience 7+ Years of experience in relevant fieldJob Family Customer Service Operations_Customer Service Operations_Customer Service Operations_TCTSLPurpose/Objective Responsible for managing M365 environmentKey/Major Activities
- Experience and knowledge of M365-Azure AD, Exchange Online, MS Teams, SharePoint, OneDrive Administration, MFA, SSO, SSPR, Mobile Device Management, Deployment, and Distribution
- Should have good experience in troubleshooting issues of M365-AzureAD, Exchange Online, MS Teams, SharePoint, OneDrive, MFA, SSO, SSPR and MDM Issues, Scripting (PowerShell)
- Escalate and co-ordinate with Vendors for issue resolution
- Communicate with Customer’s IT and Security Groups
- Co-ordinate with FW, NW teams to ensure Supported systems are maintained
- Working Knowledge of various MDM & Patch Management Tools
- Troubleshooting and support, Anti-Virus, DLP, Windows Defender, BitLocker Encryption
- Maintaining Patch version update report from MS Portal and ensuring all the End Points
- Remote Support and assisting users via calls and MS teams
- Install, Configure, Test, Manage and Maintain M365 Application software, and System management tools
- Intune Windows packages creation, testing & deployments
- Liaise with vendors and other IT personal/Customer for problem resolution
- L2 Desktop Support and Remote Support for end-users.
- Knowledge of handling Helpdesk Ticketing Systems.
- Maintaining IT documentation, Audit Queries, Hardening
- VAPT Fix, Security & Compliance
- End User SLA Management
- Experience with ITSM tools (ServiceNow, Jira, Remedy, etc.) Technical Skills
- M365 Service Administration
- Advanced knowledge of M365-Azure AD, MFA, SSO and Conditional Access Policy, Transport Rules, Email Message Tracking
- Detailed understanding of Android/iOS creation & deployment of mobile apps, should know Microsoft Intune on Azure - focuses on mobile device management MDM, MAM, App Protection
- Experience in End Point engineering and support activities
- Advanced knowledge of patch management methodologies
- Should have good experience in troubleshooting issues of Patch Management & MDM
- Familiarity with certificate application to end user devices
- Provide Level 2 support for complex issues related to Microsoft 365 services
- Advanced Troubleshooting and Support
- Identity and Access Management
- Should have good experience in Hybrid Environment Management
- Automation and Scripting
- Monitoring and Reporting
- Migration and Deployment
- Collaboration with Stakeholders
- Microsoft Certifications MS-102 – Microsoft 365 Administrator MD-102 – Endpoint Administrator AZ-104 – Azure Administrator SC-300 – Identity & Access Administrator SC-900 / SC-400 Behavioural Skills
- Excellent communication skill, Clear English & Spanish speaking and writing ability
- Project management skill
- Have systematic approach towards work areas
- Should be able to cope up excellently under stressful circumstances
- Ability to work independently and as part of a team.
- Customer-focused with strong problem-solving skills.
- Effective time management and prioritization.
- Analytical mindset and commitment to continuous improvement.
