Job Title: Assistant Manager - Hub Operations Band: 3
Reports to: Senior Manager - Operations
Function: Operations
Assistant Manager - Hub Operations is responsible for managing Hub activities. He/She is accountable for ensuring packages are sorted accurately and loaded onto appropriate feeders/ aircrafts for movement to next location. The Hub Supervisor ensures loads are dispatched on time and to the appropriate locations. This position supervises unloaders, sorters and part-time supervisors.
JOB ROLE & RESPONSIBILITIES:
Coordinates Hub and Sort Operations
Analyzes volume projections from load forecast plans to ensure adequate staffing.- Reviews daily operational reports to manage productivity, performance and service.
- Collaborates with aligned support functions (e.g. Industrial Engineering, Training, Human Resources etc.) to plan day to day activities.
Monitors Safety Compliance
Serves as Co-Chairperson for the Comprehensive Health and Safety Process (CHSP) Committee to ensure committed processes are in place.- Works with Human Resources to ensure the implementation and maintenance of a Health and Safety Plan.
- Provides the time and resources necessary to ensure that health, safety, and compliance standards are adhered to and met.
- Maintains updated employee training and certifications to provide a safe, proficient work environment.
- Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness.
- Conducts audits to ensure compliance with local, state and country guidelines for safety, hazardous materials etc.
- Solicits input from team members and employees to improve the work environment.
Supervises and Develops Others
Determines employees’ training needs to produce continuous development plans.- Provides on-going feedback and support to improve performance.
- Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement.
- Holds others accountable to established performance levels to achieve individual and group goals.
- Resolves individual and group performance issues in accordance with company’s policies and procedures in a timely manner to motivate and foster teamwork.
Manages Internal and External Customer Needs
Ensures healthy employee relations so as to minimize the number of grievances.- Supervises Assistance of Internal and External Customer Needs
- Attends Hub pre-sort meetings to understand operational needs.
- Collaborates with internal customers to ensure loads are processed on-time according to service commitments.
- Communicates cross-functionally (e.g. Other Hub supervisors, Engineering, Security, Human Resources, etc.) to ensure equipment is serviced, staffing aligns with the pre-sort plan, and packages are sorted correctly.
Supports Collaborative Work Environment
- Communicates and presents operational objectives, changes and updates to ensure a well-informed and focused workgroup.
- Provides communication and training to employees to share updates on new services and procedural changes.
- Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service.
- Develops and maintains working employee relationships to promote positive labor relations.
SKILLS AND KNOWLEDGE REQUIREMENTS
- Good experience in managing hub operations (middle mile)
- Knowledge of budgeting and accounting principles.
- Skill in budget preparation and forecasting.
- Experience in handling workflow.
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Negotiation skills and the ability to develop strong working relationships.
- Good listening skills and the ability to anticipate business needs.
- Knowledge of CRM software and Microsoft Office Suite.
- Customer service attitude with excellent negotiation skills.
Educational Qualifications:
Bachelor’s Degree or equivalent
Relevant Experience:
5-6 years of relevant experience in similar capacity and industry
Competencies
- Achieve Result
- Serve and Delight our customers
- Collaborate and Partner with others
- Engage, Inspire and Develop people
