Assistant Manager-HR Operations-Immigration

Human Resources

About the role

As a Assistant Manager you need to oversee and manage Level 1 tasks comprising of transactional in nature for HR Services Global Immigration.

Significant contributions in strategic objectives for Immigration.

Your responsibilities

• Strong subject mater expertise of Immigration for work authorisations and running day to day operations.
• Ensure immigration operations are BAU and SLAs are met as per organizational standards.
• Maintain strong cordial working relationships with internal stakeholders and vendors.
• Assisting international transferees with complex paperwork queries in order to obtain work authorization.
• Handling stakeholders complex queries over the phone and in meetings & emails.
• Advanced working knowledge on the end user ServiceNow & HR Successfactors platform. Applicable vendors tools etc.
• Oversee daily follow up with the transferees and ensure overall immigration workflow closures.
• Achieve advanced level of updated knowledge on immigration regulations and policies across the globe and ensure the organization's practices align with current immigration laws.
• Own, maintain and upkeep the internal process documents and align with current immigration laws.
• Operate independently & ensure employee satisfaction in leading immigration initiatives and best Practices.
• Advanced working experience in HR Reporting and Data Analytics resulting in Strategy Execution
• Outstanding written and oral communication skills, including review/presentation expertise.
• Manage ambiguity and convert gaps/issues into opportunities for HR Services Immigration Services.
• Advanced Microsoft Office skills.

The experience we're looking for

Relevant Immigration Working Experience for 8 to 10 years.

Relevant people management experience of 2 – 3 years

Critical Thinking & Decision Making

Mid-Level

• Task Complexity: Should be able to guide team in solving complex tasks & queries.
• Responsibility: Should own the service line tasks and be responsible to complete tasks within the defined SLAs.
• Supervisory Responsibility: This role has supervisory responsibility.
• Yes. This role has supervisory responsibility.
• Support in hiring process such as taking interviews.
• Provide timely feedbacks to the team members on their performance and objectives.
• Escalation handling on behalf of team.
• Provide inputs to the leadership on performance evaluation.

The skills for success

Immigration Laws, UK, US , Netherlands Immigration Laws, Documentation

What we offer

Equality