Assistant Manager

8 - 12 years

10 - 13 Lacs

Posted:4 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Candidate should be from International Voice process
  • Candidates from International Telecom background would be preferred
  • This role is opened only for diversity candidates.

  • Total Work Experience: 8-11 Yrs
  • Relevant Work Experience: 1+ years (Assistant Manager on paper)
  • Shifts - US
  • Location: Airoli (Navi Mumbai)

Role & responsibilities-

  • C1 Level communication skills
  • Handling voice or blended process
  • Team Management
  • Operations Management - Attrition, Shrinkage, AHT, CSAT, SLA, BQM, ACW, ASA, FCR Schedule Adherence, MBR, QBR
  • NPS, eNPS

Education-

  • Any Graduate

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