Assistant Manager

Assistant Manager Catalog Operations

Role Summary

Key Responsibilities

• Catalog & SKU Management
• Create, update, and maintain product listings across marketplaces, websites, and CMS.
• Maintain SKU hygiene: taxonomy, attributes, and metadata.
• Execute bulk uploads via Excel/CSV and manage flat-file workflows.
• Perform regular audits to ensure catalog accuracy and completeness.
• Online Listing & Content Optimization
• Create and optimize titles, descriptions, specs, images, keywords, etc., as per platform guidelines.
• Manage A+ / Enhanced Content with content/design teams.
• Ensure SEO-friendly keywords and metadata to improve visibility and conversions.
• Vendor Management & Coordination
• Work with vendors/suppliers to collect, validate, and update product data.
• Coordinate with merchandising, logistics, content, and warehouse teams to keep catalog and inventory aligned.
• Team Management & Process Ownership
• Lead catalog executives/data associates: allocate work, track performance, ensure quality, and train team members.
• Define SOPs, naming conventions, taxonomy rules, QC processes, and update workflows.
• Use Excel/CMS dashboards to track listing health, errors, and turnaround time, and drive process improvements.
• Customer Service Interface
• Support customer service with catalog-related issues such as incorrect data, missing attributes, or misleading content.
• Conduct root-cause analysis on recurring issues (returns/complaints) and implement corrective actions.
• CMS & System Management
• Use CMS/PIM tools or marketplace dashboards for catalog maintenance and uploads.
• Ensure system-level data integrity through periodic reconciliations across catalog, inventory, vendor, and ERP data.
• Reporting & Analytics
• Prepare MIS/reports on listing performance, catalog health, sync status, error logs, SLA adherence, and vendor delivery.
• Provide insights for catalog expansion, listing optimization, content quality, and vendor onboarding improvements.
  

Skills & Qualifications

• Bachelor's degree in Business/Commerce/E-commerce/Supply Chain/Marketing (preferred).
• 56 years experience in e-commerce catalog management or online marketplace operations.
• Advanced Excel/Google Sheets skills (pivots, validations, bulk data handling).
• Strong attention to detail, organizational skills, and ability to handle large datasets.
• Strong communication and stakeholder coordination skills.
• Team management/leadership experience preferred.
• Analytical mindset with ability to track KPIs and drive improvements.
• Customer-service oriented with ability to resolve content-related customer issues.