Assistant Manager - Food & Beverage

Job Title:

Reports To:

Location:

Experience (in years):

About Ashoka University:

About the Campus Administration:

The Operations Team at Ashoka University is driven to efficiently manage and oversees all aspects of campus infrastructure facilities and services. This includes handling dining facilities, transportation services, housing accommodations, maintenance, and repair operations, as well as horticulture services. Our goal is to create a hygienic, safe and well-maintained environment for the entire Ashoka community.

Role and Responsibilities:

Ashoka University is seeking a highly motivated and experienced Assistant Manager to join our Dining Services team. The Assistant Manager, Dining will play a crucial role in ensuring the efficient operation of all dining facilities on campus, providing high-quality food services, and maintaining exceptional standards of hygiene and customer satisfaction for students, faculty, staff, and visitors. This role requires strong leadership, operational expertise, and a commitment to fostering a positive dining experience within a dynamic university environment.

Operational Management:

 Oversee daily dining operations, including meal preparation, service, and clean-up, ensuring

smooth and efficient workflows.

 Monitor food quality, presentation, and portion control to meet university standards and student

expectations.

 Manage inventory, stock rotation, and ordering of food supplies, beverages, and dining equipment

to minimize waste and ensure availability.

 Ensure compliance with all food safety, hygiene, and sanitation regulations (HACCP, FSSAI, etc.)

at all times.

 Coordinate with vendors and suppliers for timely delivery and quality assurance of raw materials.

Team Leadership & Development:

 Supervise, train, and mentor dining staff, fostering a culture of teamwork, efficiency, and excellent

customer service.

 Assist in scheduling shifts, managing attendance, and evaluating staff performance.

 Address staff concerns and facilitate conflict resolution in a professional and constructive manner.

Customer Service & Engagement:

 Act as a primary point of contact for dining-related inquiries, feedback, and concerns from students

and the university community.

 Implement strategies to enhance the dining experience, including theme nights, special menus, and

feedback mechanisms.

 Maintain a welcoming and clean dining environment.

Administrative & Financial:

 Assist the Dining Manager in budget management, cost control, and financial reporting.

 Maintain accurate records related to inventory, sales, waste, and staff hours.

 Contribute to the development and implementation of dining policies and procedures

Compliance & Safety:

 Regularly conduct inspections of dining areas, kitchens, and storage facilities to ensure adherence to

safety and hygiene protocols.

 Ensure all dining equipment is well-maintained and operating safely.

 Respond effectively to emergencies related to food safety or facility issues.

Qualifications and Skills Required:

Qualifications:

Bachelor's degree or Diploma in Hotel Management, Hospitality Management, Food Service Management, or a related field.

Minimum of 6-8 years of progressive experience in food and beverage operations, preferably in a large-scale

institutional setting (university, hospital, corporate cafeteria) or a reputable hotel/restaurant chain.

Proven experience in managing a team and overseeing daily operations.

Skill Sets:

Strong knowledge of food safety standards (HACCP, FSSAI) and best practices in kitchen hygiene.

Excellent leadership, team management, and interpersonal skills.

Exceptional customer service orientation and problem-solving abilities.

Proficiency in inventory management and cost control.

Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.

Good communication skills (verbal and written) in English and Hindi.

Proficiency in MS Office Suite (Word, Excel).

Flexibility to work in shifts, including evenings, weekends, and holidays, as required.