Assistant Manager - Employee Transportation Operation

Job Description – Assistant Manager- Operations - ETS

Location: Mumbai

Designation: Assistant Manager Department: Employee Transport Services (ETS) Experience: 7–15 years in Transport/Facility/Operations Management

Job Responsibilities

Role Overview:

The ETS Operation Manager will be responsible for end-to-end management of employee transportation operations, ensuring safe, reliable, cost-effective, and compliant transport services. The role requires strong leadership, vendor management, analytical ability, and adherence to employee safety and statutory guidelines.

Key Responsibilities:

1. Operational Management

· Manage day-to-day transport operations across all shifts (general, night, and flexi).

· Monitor trip adherence, on-time performance (OTP), and SLA compliance.

· Oversee routing, clubbing, and optimization of vehicles to reduce cost without compromising safety.

· Ensure compliance with female employee safety guidelines (escort rules, first pickup/last drop protocols, etc.).

2. Team & Vendor Management

· Supervise and coordinate with transport executives, supervisors, and vendor partners.

· Manage driver deployment, discipline, training, and performance tracking.

· Conduct periodic vendor performance reviews and ensure timely payments/invoicing.

3. Technology & Compliance

· Ensure smooth functioning of transport management software (routing, live tracking, billing).

· Maintain compliance with local RTO, labor, and transport regulations.

· Implement GPS, panic button, and other statutory safety requirements.

4. Cost & Budget Control

· Monitor trip volumes, billing accuracy, and optimize routes for cost efficiency.

· Prepare MIS, dashboards, and monthly reports for management review.

· Identify cost-saving initiatives without affecting service quality.

5. Employee Experience & Safety

· Ensure highest standards of employee safety, comfort, and grievance redressal.

· Coordinate with HR/Admin/Facilities on employee transport-related escalations.

· Drive regular safety audits, mock drills, and awareness sessions.

6. Crisis & Escalation Handling

· Handle emergency situations like vehicle breakdowns, accidents, or security incidents.

· Provide 24x7 operational support as per business requirements.

· Ensure quick decision-making and escalation management.

Desired Skills & Competencies:

· Strong knowledge of employee transport operations (ETS) and statutory norms.

· Experience in routing, cost optimization, and vendor management.

· Good communication, analytical, and leadership skills.

· Proficiency in MS Excel, MIS reporting, and transport management systems.

• · Ability to work in a 24x7 environment with shift flexibility.

Education: Any graduate or master, or relevant experience

Company Website: commutec.in