Assistant Manager - Delivery Quality

Job Title: Assistant Manager

Department: Delivery Quality

Location: Trichy

Specialty: ED (Profee+Facility) & EM (IP+OP)

Job Summary:

The Assistant Manager - Delivery Quality is responsible for overseeing the quality assurance and continuous improvement of delivery processes across the organization. This role ensures that all delivery-related activities meet established quality standards and client expectations. The Assistant Manager will work closely with project teams, client-facing departments, and senior management to support quality initiatives, monitor performance, and drive improvements in the delivery process.

Key Responsibilities:

• Quality Assurance in Delivery:

• Assist in the development and implementation of quality assurance strategies for delivery teams.

• Monitor the quality of deliverables across projects, ensuring adherence to quality standards and client specifications.

• Conduct quality audits, assessments, and reviews of project outcomes to ensure compliance with quality standards.

• Identify areas of improvement in delivery processes and suggest corrective actions to enhance quality.

• Process Improvement:

• Collaborate with cross-functional teams to identify opportunities for process optimization and increased efficiency.

• Drive continuous improvement initiatives by gathering data, analyzing results, and suggesting improvements for better delivery quality.

• Develop, implement, and maintain quality control checklists, templates, and procedures to standardize delivery practices.

• Monitoring & Reporting:

• Track and report on quality metrics and performance indicators (KPIs) for all delivery-related activities.

• Prepare and present regular reports on the quality performance of delivery teams to senior management.

• Identify trends or patterns in quality issues and develop strategies to address root causes.

• Training & Support:

• Provide guidance and training to delivery teams on quality best practices, tools, and methodologies.

• Support team members in understanding quality expectations and how to meet or exceed them.

• Assist in fostering a culture of quality within the organization by encouraging awareness and commitment to quality standards.

• Client Interaction & Feedback:

• Collaborate with client-facing teams to gather feedback on the quality of deliverables and identify areas for improvement.

• Help ensure that customer feedback is incorporated into process improvements to enhance delivery quality.

• Ensure timely resolution of any quality-related concerns or issues raised by clients.

• Risk Management & Issue Resolution:

• Proactively identify potential risks to delivery quality and work with the team to mitigate these risks.

• Address and resolve quality-related issues swiftly to ensure minimal impact on delivery timelines and client satisfaction.

• Documentation & Compliance:

• Ensure proper documentation of quality processes, audits, and improvements.

• Maintain compliance with industry standards, best practices, and company policies related to delivery quality.

• Ensure all quality documentation is updated regularly and easily accessible for reference.

Qualifications & Skills:

• Education:

• Bachelor’s degree or Master’s degree. Additional certifications (e.g., Six Sigma, ISO, PMP) are a plus.

• 
  Experience:

• 8+ years of experience in operations or delivery quality in US healthcare particularly RCM

• Prior experience working with delivery teams and understanding the nuances of delivery processes.

• Experience with quality management tools, techniques, and methodologies.

• 
  Skills:

• Strong attention to detail and commitment to maintaining high-quality standards.

• Proficiency in quality assurance tools and software, as well as Microsoft Office Suite.

• Excellent analytical and problem-solving abilities.

• Strong communication skills, both verbal and written, with the ability to collaborate with cross-functional teams.

• Ability to prioritize tasks, manage time effectively, and handle multiple responsibilities in a fast-paced environment.

• 
  Personal Attributes:

• Self-motivated with a strong desire to ensure the delivery of high-quality outputs.

• Adaptable, with the ability to work in dynamic environments and adjust quickly to new challenges.

• Collaborative and proactive, with strong interpersonal skills.

• Focused on continuous learning and development to stay updated with the latest quality management trends and tools.