Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in chennai
>
M G Muthu Group (MGM)
>
Assistant manager CRM (Hospitality)

Assistant manager CRM (Hospitality)

M G Muthu Group (MGM)

5 - 6 years

5 - 6 Lacs

chennai

Posted:5 days ago| Platform:

Apply

Skills Required

customer relationship crm management customer reviews revenue maximization hotel management client retention guest relations hotel sales customer acquisition crm software

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

The Customer Relationship Manager (CRM) is responsible for building and maintaining strong customer relationships, ensuring high levels of customer satisfaction, and driving customer retention and loyalty. The role involves understanding customer needs, resolving issues efficiently, and collaborating with internal teams to enhance the customer experience and maximize business growth.

Key Responsibilities

Develop and maintain long-term relationships with key customers and accounts.
Serve as the main point of contact for customer inquiries, complaints, and feedback.
Understand customer needs and objectives to offer tailored solutions and services.
Analyze customer data and behavior to identify opportunities for up-selling, cross-selling, and retention.
Coordinate with the sales, marketing, and operational teams to ensure consistent customer communication and experience.
Manage and refine the customer loyalty programs and engagement initiatives.
Monitor and report on customer satisfaction levels, churn rates, and relationship metrics.
Maintain accurate records of customer interactions and transactions in the CRM system.
Handle escalations and work toward swift and satisfactory resolutions.
Conduct periodic business reviews and present insights to management.

Qualifications & Skills

Bachelors degree in Hotel Management, Business Administration, Marketing, or a related field.
Proven experience (68 years) in customer relationship management, account management, or client servicing pertaining to the Hospitality Industry.
Strong communication, interpersonal, and negotiation skills.
Analytical mindset with the ability to interpret customer data and trends.
Ability to work collaboratively across teams and manage multiple client accounts simultaneously.

More Jobs at M G Muthu Group (MGM)

Accounts Executive

Chennai

Experience: Not specified

INR 2 - 3 Lacs

Account Executive

Chennai

3.0 - 5.0 yrs

INR 3 - 3 Lacs

Blending Executive

devikulam

3.0 - 5.0 yrs

INR 2 - 3 Lacs

Digital Marketing Executive

chennai

5.0 - 7.0 yrs

INR 3 - 6 Lacs

Account Executive

chennai

3.0 - 5.0 yrs

INR 3 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

M G Muthu Group (MGM)

Login to

Please Verify Your Phone or Email

Confirm Action

Assistant manager CRM (Hospitality)