Assistant Manager

Job Description

Position and Department Details

Role: Asst.Manager (Onroll)

Department: Operations Hub, Data & Capability (GIX-Intelligence).

Job Role:

Lean Activities:

1. Operational Excellence: Identify and implement improvement opportunities to enhance quality, reduce latency, optimize costs, and mitigate risks, driving overall efficiency and effectiveness of output.
2. Process Governance and Compliance: Oversee and ensure that all processes are accurately documented, up-to-date, and aligned with standard operating procedures (SOPs), guaranteeing consistency and adherence to established protocols.
3. Process Optimization and Analysis: Conduct thorough analyses of existing processes, leveraging tools such as Value Stream Mapping (VSM) and Failure Mode Effect Analysis (FMEA) to identify areas for improvement and inform data-driven decision-making.
4. Capability Development and Training: Design and deliver training programs for employees on Lean methodologies and tools, including Root Cause Analysis (RCA), FMEA, and other relevant techniques, to enhance skills and knowledge, and foster a culture of continuous improvement.

DQM Activities:

1. Data Quality Monitoring: Develop and implement data quality monitoring processes to identify and track data quality issues, including data validation.
2. Data Quality Reporting: Create and maintain data quality reports to track and analyze data quality metrics, including data accuracy, completeness, and consistency.
3. Data Quality Issue Resolution: Collaborate with stakeholders to identify and resolve data quality issues, including root cause analysis and implementation of corrective actions.
4. Data Quality Process Development: Develop and maintain data quality processes and procedures, including data validation rules, data cleansing procedures, and data normalization standards.
5. Stakeholder Management: Communicate data quality issues and resolutions to stakeholders, including business users, data analysts, and IT teams.
6. Process Improvement: Continuously monitor and improve data quality processes and procedures to ensure they are efficient, effective, and aligned with business needs.
7. Compliance: Ensure data quality processes and procedures comply with regulatory requirements, including data privacy and data security regulations.
8. Training and Development: Provide training and development opportunities to data quality team members to ensure they have the necessary skills and knowledge to perform their jobs effectively.
9. Special Projects: Participate in special projects, including data quality assessments, data quality audits, and data quality improvement initiatives

Basic Qualification:

• Graduate/Masters (preferably business/commerce background) with at least 4 to 6 years of experience in lean practice.
• Excellent working knowledge of advanced MS Excel, MS Word and MS PowerPoint, MS outlook.
• Good communications skills and experience in handling senior stakeholders.

Certification:

• Lean Six Sigma Green Belt Certification is must.
• Preferable: Lean Six Sigma Black Belt Certified.

Expectations:

• The individual should be a quick learner, diligent and efficient in timely completion of tasks assigned
• The individual should be able to think independently, logically, and critically assess the requirement and ensure troubleshooting and solutions
• The individual should be able to multi-task and handle multiple activities at a time
• The individual should have attention to detail and should be solution oriented.