Assistant Manager Client Servicing

Job Summary

The Associate Manager – Client Servicing (BRSC) is the primary client liaison, driving daily communication and alignment; partnering with strategy, design, and execution teams to deliver on goals; and supporting narrative development for reputation, executive communications, and thought leadership. The role tracks workflows and deadlines, surfaces insights from trends and digital listening, identifies upsell and cross-sell opportunities, and delivers ROI-focused reporting with clear recommendations.

Key Responsibilities

Client Engagement & Relationship Management

• Act as a key point of contact for clients, ensuring smooth day-to-day communication and alignment.
• Understand client goals and challenges, ensuring expectations are met with clarity and consistency.
• Support the Unit Lead/Manager in building long-term trust with clients.

Strategy Support & Narrative Development

• Assist in developing communication strategies spanning reputation management, executive narratives, and thought leadership campaigns.
• Curate insights, case studies, and news trends to strengthen client presentations and documents.
• Support in creating structured PPTs, briefing notes, and one-pagers for C-suite engagement.

Execution & Collaboration

• Work with internal teams (strategy, design and execution) to ensure high-quality and timely execution of client deliverables.
• Coordinate across departments to ensure projects align with overall communication objectives.
• Track workflows, deadlines, and ensure operational excellence.

Research, Insights & Market Awareness

• Track industry trends, policy changes, and digital-first narratives to proactively identify communication opportunities.
• Conduct research to support client briefs, including competitor benchmarking and digital listening.

Drive Business Growth:

• Spot opportunities to expand existing mandates and pitch innovative solutions to clients.
• Collaborate with leadership to explore cross-selling/up-selling opportunities.

Measurement & Reporting

• Track performance metrics, ensuring client reporting goes beyond surface-level numbers.
• Develop reports that highlight ROI, learnings, and strategic recommendations.

Qualifications & Experience

• 3-5 years of experience in client servicing, communications, PR, or corporate strategy roles.
• Excellent client management and relationship-building skills.
• Strong writing and presentation skills with a sharp eye for detail.
• Understanding of digital trends, influencer ecosystems, and media landscapes.
• Proficiency in PowerPoint and structured documentation.