Assistant Manager - Business Operations

Role & responsibilities

• Identify operational inefficiencies and implement streamlined processes across departments to enhance productivity.
• Act as a liaison among Sales, Marketing, HR, Finance, and Technology teams to ensure interdepartmental alignment and smooth execution.
• Design, implement, and monitor Standard Operating Procedures (SOPs) for critical business functions.
• Supervise execution of business plans, monitor task completion, and manage resource allocation across departments.
• Coordinate with external vendors and partners to ensure service levels and deliverables are met as per agreements.
• Collect and validate operational, sales, financial, and performance data from internal systems and teams.
• Build and maintain real-time dashboards using tools such as Excel, Google Sheets, Power BI, or Tableau for business visibility.
• Monitor and report on key performance indicators (KPIs) on a weekly, monthly, and quarterly basis, offering actionable insights.
• Analyze trends and anomalies in business performance and recommend improvement strategies.
• Provide data-driven insights and recommendations to assist senior leadership in strategic and tactical decision-making.
• Collaborate with stakeholders to define project scope, timelines, deliverables, and resource requirements.
• Utilize tools like Asana, Trello, Jira, or MS Project to allocate tasks and track progress.
• Identify project risks and dependencies proactively and drive their timely resolution.
• Deliver weekly and ad hoc project updates to internal and external stakeholders.
• Conduct reviews to evaluate project outcomes, measure success, and document key learnings.
• Serve as the primary point of contact for cross-functional coordination and information flow.
• Prepare strategic reports, presentations, and dashboards for leadership and investor communications.
• Capture Minutes of Meetings (MoMs), ensure timely follow-ups, and track action items to closure.
• Manage and resolve critical issues that impact business continuity in a timely manner.
• Lead automation of repetitive and manual processes using Excel macros, scripts, or low-code/no-code platforms.
• Support the deployment and adoption of enterprise tools (e.g., CRM, ERP, BI platforms).
• Facilitate training sessions and ensure comprehensive documentation and onboarding for new tools.

Preferred candidate profile