Reporting to Director, Bid Centre of Excellence
Key stakeholders Proposal Managers/Directors, Business Line and Sales Leads, Sales Enablement and Operations Leads, Subject-Matter-Experts
Direct reports: Bid Support Specialist
Duties & responsibilitiesTo take complete responsibility and demonstrate individual capability of writing and development of effective, concise, and compelling bid responses, and complete the submissions end-to-end in coordination with the business and sales leads, and contribute to the success of the business division.
What this job involves Proposal (Bid) Management Role:Develop and submit consistently high quality, compliant, customer-focused bid responses for RFIs/RFPs, proposal presentations and clarifications, within allocated time.Demonstrate a strong individual ability for proposal/business writing, understanding of proposal themes and flow of information, JLL business understanding, eye-for-detail for any gaps and errors, ability to develop impactful presentations, and incorporate graphic design inputs to finalize bid-related output.Develop / update / maintain proposal baseline repositories structured as per a logical taxonomy and content type and ensure processes for easy search and retrieval for the required proposal/topic at hand.Understand the various business sectors applicable for JLL and the proposal components for each sector (commercial/workplace, industrial, residential, hotels and retail).Where required, undertake research on customer and opportunity, and gather competitive information to feed into bid-evaluation process and responses.Engage with all organisational SMEs to ensure that their inputs are received, well understood, and incorporated in a timely manner. Utilize these SME inputs to keep the baselines constantly updated.Work with and obtain necessary information across business lines, regions, functional teams and SMEs to complete JLL presentations and baselines.Champion proposal best-practice; assist with driving consistency across all documents in accordance with JLL corporate standards & templates and revise necessary standards to fit region and client specific demands.Enhance visual impact of bid responses / presentations and work with graphic designers to create, edit, proof-read, and review graphics as needed.Ensure alignment to governance protocols, internal processes, trackers, update calendars and document control guidelines to maintain the required content in a logical manner.Undertake end-to-end responsibility of managing and maintaining repositories of business metrics, past bids, case studies, and varied other content type on JLL digital systems and platforms such as SharePoint sites.Manage multiple assignments simultaneously, while working both independently and with other proposal professionals
Team Utilization and Management:
Manage a small team of bid management specialists, and assume full responsibility of hiring and training them, and running regular knowledge sharing sessions for their constant learning and development.Showcase the ability to hold crucial conversations and productive feedback discussions both regular and year endTake accountability of employee engagement and support their ambitions, while delivering on organizational objectives
Performance objectives
Deliver impactful, client-focused, and well-written bid responses and contentDisplay an in-depth understanding of JLLs various business lines and our business modelAbility to generate novel ideas, drive content improvement/development initiatives, display proactiveness, ownership of individual tasks, and ensure closure/project deliveries in strict timelinesTeamwork, timeliness, quick learning, resourcefulness, ability to ideate would be the key traitsShould be open to support during peak hours or after-office hours to contribute towards critical client submissionsDevelop a high performing team with the ability to respond to varied stakeholder requirements in a dynamic work-environment, usually across different time zonesAbility to assess stakeholder expectations and nuances, a mature outlook towards stakeholder communication, and delivering on the mutually agreed objectives and timelines without fail
Key skills
Proposal Writing and ManagementContent/knowledge Management, Use of Digital PlatformsStakeholder CommunicationExcellent written, verbal and interpersonal Communications skillsTo present and discuss ideas, plans, viewpoints effectively with all levels of staff including business and technical stakeholdersFormal business writing ability is a must; will be required to write or edit varied content types for JLL leadership and JLL clientsUnderstanding of the Graphic Design space and its potential impact on outputShould be skilled in PowerPoint and ExcelAbility to operate in a dynamic environmentStrong sense of client servicingHigh attention to detail
Employee specification
Post-Graduate, with excellent academic credentials10-12 years of experience from a professional services firm, including a minimum of 5 years of independent proposal writing experience, and a minimum of 3-4 years of experience with a building consultancy / construction-management client
