Assistant Manager

Job Description

Skills: Team Leadership, Performance Monitoring, Data Analysis, Training Facilitation, Process Improvement, Business Process Outsourcing (BPO), We are seeking a Mid-Level Assistant Manager to join our New Delhi office on a full-time basis. The ideal candidate will have 4 to 6 years of work experience in team leadership and business process outsourcing.The role involves performance monitoring and supporting business process improvements in a dynamic and growing environment. Qualifications And Skills Minimum 4 to 6 years of professional experience in a relevant field.(International Process Experience , UAE) Must demonstrate strong team leadership capabilities with the ability to inspire and guide team members to achieve organizational goals. (Mandatory skill) Expertise in performance monitoring to ascertain that the team meets the expected deliverables and quality standards. (Mandatory skill) Proven track record in business process outsourcing, focusing on delivering cost-effective and efficient solutions. (Mandatory skill) Proficiency in data analysis with the ability to interpret complex data and provide strategic insights to enhance decision-making. Experience in training facilitation, capable of designing and conducting effective training programs to improve workforce skills. Strong skills in process improvement, dedicated to identifying opportunities for operational efficiencies and implementing changes that drive results. Excellent communication and interpersonal skills to liaise effectively with clients, stakeholders, and internal teams. Roles And Responsibilities Lead and manage a team to meet business goals, ensuring the effective execution of assignments and projects. Monitor team performance metrics, providing feedback and coaching for continuous improvement. Facilitate business process outsourcing to optimize service delivery and achieve financial objectives. Conduct detailed data analysis to inform strategic business decisions and identify key opportunities for growth and improvement. Design and execute training programs to enhance team competencies and performance. Identify and implement process improvements to streamline operations and enhance efficiency. Collaborate with various departments to ensure alignment with organizational goals and compliance with industry standards. Oversee client relations to assure satisfaction and retention by addressing concerns and proposing solutions proactively. Show more Show less