Assistant It Manager

About the Role

IT Assistant Manager

Key Responsibilities

MSP Coordination

• Act as the internal point of contact for MSP-related issues.
• Monitor ticket resolution, follow up with users, team leads, and MSP to ensure timely closure.

Hardware Management

• Pre-configure new devices using 

  Autopilot

   (more advanced, support available as needed).
• Track and manage device assignments for new hires and off-boarding.
• Monitor device performance and life cycle to recommend replacements.

Software & Licensing

• Manage licenses for 

  Microsoft 365

  , 

  Adobe

  , and other enterprise tools.
• Administer and monitor user training using 

  KnowBe4

  .
• Ensure Active Directory (ADP) and 

  Entra ID

   alignment for user data.
• Assign and track security training, follow up on non-compliance with users or managers.

User Lifecycle Management

• Collaborate with the Data Team for seamless onboarding/offboarding.
• Regularly compare user records across 

  ADP

  , 

  Entra ID

  , and 

  Verizon

  .
• Monitor e.g., 

  Field Routes

   and other systems for user status and access.

Security & Compliance

• Daily review of Entra ID for risky users.
• Generate and analyses weekly sign-in reports; escalate any anomalies.

Other Duties

• Execute additional IT tasks and projects as assigned by senior leadership.

Required Skills & Experience

• 8–10   years in IT support or system administration.
• Experience working with an 

  MSP

   or external IT vendor.
• Solid knowledge of 

  Microsoft Intune

  , 

  Autopilot

  , 

  Azure Entra ID

  , and 

  Active Directory

  .
• Familiarity with 

  device compliance

  , 

  license management

  , and 

  user access audits

  .
• Experience with 

  security training platforms

   like KnowBe4 is a plus.
• Excellent communication, problem-solving skills, and follow-up skills

Preferred Qualifications

• Bachelor's degree in IT, Computer Science, or related field.

MCSA