Assistant General Manager- Operations

Position: AGM- F & B operations

Experience: 7+ Years

Location: Pacific Mall, Delhi

About

Job Summary:

The AGM - F&B Operations will be responsible for overseeing the smooth and efficient running of all food and beverage operations at Dave & Buster's India. This includes ensuring high-quality service, managing budgets, developing staff, and working to enhance the overall guest experience. The role demands a strong leader with extensive experience in food and beverage management, ideally within the hospitality or entertainment industry.

Key Responsibilities:

• Operational Leadership:

  Oversee daily operations of the F&B department, ensuring smooth coordination between kitchen, bar, and service teams.

• Guest Experience:

  Ensure consistent delivery of excellent customer service, addressing guest feedback and resolving any service-related issues promptly.

• Quality Control:

  Maintain high standards for food quality, beverage presentation, and overall cleanliness of the F&B areas, adhering to all health and safety regulations.

• Staff Management:

  Lead, coach, and mentor the F&B team, overseeing recruitment, training, scheduling, and performance management to foster a positive, motivated work environment.

• Cost Control & Budgeting:

  Manage financial performance, including labor costs, food costs, and operating expenses, ensuring alignment with budgetary goals. Implement cost-saving initiatives without compromising quality.

• Menu Management:

  Work with culinary teams to optimize menus, ensuring that offerings are aligned with customer preferences and market trends while meeting profitability targets.

• Supplier & Inventory Management:

  Oversee purchasing and inventory control to ensure stock availability, minimize waste, and negotiate with suppliers for cost-effective procurement.

• Event & Special Operations:

  Support in the planning and execution of special events and promotions to drive sales and customer engagement.

• Compliance & Safety:

  Ensure compliance with local regulations, including food safety, hygiene standards, and legal requirements.

• Collaboration with Senior Management:

  Work closely with General Manager and other senior leaders to align F&B operations with overall business objectives.

Qualifications & Experience:

• Bachelor’s degree in Hospitality Management, Business, or a related field (preferred).
• Minimum of 7-10 years of experience in food and beverage management, with at least 3-5 years in a leadership role.
• Proven track record of managing F&B operations in high-volume environments (preferably entertainment or hospitality).
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent communication, interpersonal, and problem-solving skills.
• Knowledge of food safety standards, cost control techniques, and current industry trends.
• Experience in budgeting, financial reporting, and managing P&L statements.

mrunali.khairnar@imagicaaworld.com