Assistant General Manager

Job Description

Maintain continuous and consistent rapport with all heads of shipping lines in location, Including knowledge of influencers of business and continuous engagement with them to secure container business into the CFS. Establish rapport with CHA/FF community to ensure that business flow into the CFS from their customers is continuous and unhindered. Identify approach and convert CHAs whose business is being followed by Front end Salesperson currently being performed at other CFS. Have ability to source data pertaining to import/export/Bond activity, and to approach customers (or influencers) who will then need to be approached for conversion of volumes into the CFS. Responsible for the Incremental Volume , profitability per TEU and achieving of budgeted numbers through analysis of market, and disruptive strategy. Resolve all queries/issues raised by the Customers of Front end Salesperson by having effective coordination with other departments. Close contact with the terminals and establish first contact for En-block and other possibility for influencing business. Engage with all existing customers directly and indirectly through Front end Sales team , by setting schedules for interactions and ensuring stickiness of customers. Closely co-ordinate with Front end Salesperson, HOD & HOD of other departments to ensure customer satisfaction. Drive the marketing resources assigned by engaging with them on targets, calls, Maintenance, and conversions. Ensure pipeline of customers always being made available to bring the volumes to the budgeted numbers in the CFS. Identify critical customers list (cargo more than 500TEU per month) and prepare contingency plans for such customers volumes. Strategy for these customers needs and business to be continuously updated and reviewed. Maintain analytics of customer service requests, identify and engage with other departments to resolve permanently recurring issues. Fully ensure usage of CRM by Sales team. Responsible for receivables from credit customers and for maintaining the DSO within the target set for the BU. Any queries from customer in this regard, needs to be coordinated immediately with the Front end Sales team /finance and needs to be addressed within a short span of time. Engage closely with other verticals in our client to actively contribute to the cross-selling function in the region Identify 2 BCO Customers per month, gather contact detail of stake holders having decision making authority for end to end sales and schedule a call/meeting with them. Capture BCO requirement through CRM and proceed further for conversion. Continue to explore to generate business opportunities through Cargoes.com in terms of Last mile deliveries by having close coordination with the Front-end Sales team, Transport depart as well as through market intelligence. Ensure Service level is maintained. Structured MIS to external and internal customers!