Home
Jobs
Companies
Resume
JLL logo

Assistant Estate Manager

0 years

0 Lacs

New Delhi, Delhi, India

Posted:3 days ago| Platform: Linkedin logo

Apply

Skills Required

budgeting controls monitoring service payments billing planning maintenance teamwork strategies management data risk assessment report reports drawing library training reporting surveys inventory escalation schedule rostering

Work Mode

On-site

Job Type

Full Time

Job Description

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA’s & KPI’s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants’ queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants’ authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan “No Safety No Work”. Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Monitoring the helpdesk and customer service executives on a regular basis. Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services. Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed. Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.) Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc. Managing and participating in events/parties/CSR activities, general maintenance and guest handling. Act as a secondary point of contact for all occupants, in case of client escalation. Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level. Show more Show less

More Jobs at JLL

Assistant Facility Manager

Gurgaon

7 - 16 yrs
|

INR 7 - 8 Lacs

Analyst - Energy & Sustainability Services

Gurgaon

1 - 3 yrs
|

INR 5 - 6 Lacs

Manager - General Accounting

Gurgaon

10 - 12 yrs
|

INR 15 - 19 Lacs

Fire Officer

Gurgaon

3 - 7 yrs
|

INR 4 - 4 Lacs

Finance Specialist - Collections

Gurgaon

4 - 9 yrs
|

INR 7 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Budgeting Interview Now
JLL
JLL
co.jll/41LJERI

Real Estate

Chicago Illinois

10001 Employees

1000 Jobs

    Key People

  • Christian Ulbrich

    CEO

  • Greg O'Brien

    Global Chief Operating Officer

RecommendedJobs for You

JLL logo

Assistant Estate Manager

JLL

Delhi

JLL logo

Assistant Estate Manager

JLL

New Delhi, Delhi, India

JLL logo

Assistant Estate Manager

JLL

Delhi

JLL logo

Assistant Estate Manager

JLL

New Delhi, Delhi, India