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Assistant Estate Manager

Assistant Estate Manager

JLL

3 - 7 years

0 Lacs

delhi

Posted:2 days ago| Platform: Shine logo

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Skills Required

manpower planning vendor management teamwork data management complaint management relationship management customer service inventory management event management rostering budgeting controls monitoring slas kpis billing management budget creation emergency maintenance property maintenance feedback surveys

Work Mode

On-site

Job Type

Full Time

Job Description

As a Site Facility Manager at JLL, your role involves ensuring that the manpower at the site is equipped to handle challenges by guiding, grooming, developing, and supporting them as needed. You will be responsible for formulating suitable budgeting controls, monitoring SLAs & KPIs for JLL and outsourced agencies, and maintaining service level agreements to keep performance scores above excellence. Key Responsibilities: - Oversee all vendor quotations and invoices - Ensure proper signoffs for attendance and all required details for cost sheet submission - Timely submission of client-approved cost sheet to JLL office and follow up for the invoice - Ensure accuracy of billing information - Conduct manpower planning for the site including involvement in the hiring process - Conduct daily site rounds to ensure proper maintenance of structures/building facilities - Foster proper teamwork for all facilities - Assist client SPOC in creating the annual budget for site operations - Review and ensure data/e-mails/client files are updated - Deal with occupants queries verbally/written - Ensure robust complaint management process is in place - Communicate operational complications to occupants authorities - Adhere to health and life safety regulations/manuals on site - Implement and enforce all risk assessment recommendations - Create business continuity plans - Resolve emergency maintenance matters urgently - Maintain exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies - Create and submit daily management reports (DMR) and monthly management reports (MMR) - Coordinate and maintain the as-built drawing and transition document library - Work closely with regional RO/HO/SME/Training teams for required report closures - Facilitate services under the slogan "No Safety No Work" Additionally, you will be responsible for: - Receiving calls and emails from clients to ensure closure of complaints - Taking ownership of requests/complaints and handling them effectively within TAT - Monitoring the helpdesk and customer service executives regularly - Conducting daily rounds of the premises and reporting any lapses to the relevant team - Conducting timely Customer Feedback Surveys and sharing reports with clients/management - Cooperating, coordinating, and communicating with other departments for good customer experience - Helping ensure complaints/requests/emergencies are handled expeditiously - Managing inventory records, DMR, MMR, club house reports, etc. - Act as a secondary point of contact for all occupants in case of client escalation - Prepare and approve the working schedule/rostering for the helpdesk team to maintain property operation at an optimum level As a valued member of the team, you will play a crucial role in ensuring the smooth functioning and operational efficiency of the property.,

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JLL

Real Estate

Chicago Illinois

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Assistant Estate Manager