Assistant Account Manager

JOB DESCRIPTION

Assistant Account Manager - Client Servicing

Key Requirements

• Bachelor's degree in Marketing or any related field

• 2.5 - 4 years of proven experience in client servicing or account management within a

digital marketing agency.

• In-depth knowledge of the all round digital marketing ecosystem, marketing strategies

and various online channels.

• Demonstrated success in managing multiple client accounts and driving results.

• Excellent presentation and negotiation abilities.

• Strong time management, organizational abilities, and attention to detail.

• Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

• Proficiency in marketing analytics and reporting tools.

Key Responsibilities:

• Collaborate with the team to assist in the preparation of proposals and presentations for

potential clients, ensuring they align with the client's needs and the agency's capabilities.

• Build and nurture strong client relationships through exceptional after-sales service,

ensuring client satisfaction and long-term partnerships.

• Facilitate a seamless onboarding experience for new clients, helping them navigate the

agency's processes and services.

• Regularly engage with clients through various communication channels, including phone

calls, emails, and face-to-face meetings, addressing inquiries and providing updates.

• Maintain accurate and up-to-date records of existing and potential clients, tracking their

preferences, interactions, and project statuses.

• Respond promptly and professionally to client inquiries, resolving issues and concerns to

uphold client confidence in the agency's capabilities.

• Serve as the primary day-to-day point of contact for assigned clients, understanding their

unique needs and acting as a liaison to internal teams.

• Conduct research and compile insights to prepare client presentations, reports, and

conduct in-person client meetings, highlighting campaign performance and strategic

recommendations.

• Stay updated on industry trends, competitor activities, and emerging digital marketing

best practices to infuse innovative strategies into client portfolios.

• Understand client objectives and digital marketing needs comprehensively,

encompassing SEM, social media, display advertising, email marketing, affiliate

marketing, and more.

• Collaborate closely with the internal team to drive campaign strategy and development,

ensuring alignment with client goals.

• Participate in new business pitches, contributing insights and ideas to showcase the

agency's value proposition effectively.

• Continuously research and stay informed about evolving online trends and

advancements within the digital marketing landscape.

• Exhibit excellent time management and organizational skills, managing multiple client

projects simultaneously while meeting deadlines.