Client Servicing – Across Levels

JOB DESCRIPTION

Client Servicing

Key Requirements

• Bachelor's degree in Marketing or any related field

• 6 months to 4 years of proven experience in client servicing or account management

within a digital marketing agency.

• In-depth knowledge of the all round digital marketing ecosystem, marketing strategies

and various online channels.

• Demonstrated success in managing multiple client accounts and driving results.

• Strong presentation and negotiation skills.

• Strong time management, organisational abilities, and attention to detail.

• Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

• Proficiency in marketing analytics and reporting tools.

Key Responsibilities:

• Act as the primary point of contact for assigned client accounts.

• Build and maintain strong relationships with clients, understanding their needs and

objectives.

• Responding to client inquiries in a timely and professional manner.

• Coordinate with internal teams (e.g., creative, content, and technical) to deliver

marketing projects on time and within budget.

• Maintaining an accurate record of all existing and potential clients.

• Monitor campaign performance, analyse data, and provide actionable insights to clients.

• Prepare regular progress reports and presentations for clients.

• Identify upselling and cross-selling opportunities to maximise client satisfaction and

agency revenue.

• Stay updated with industry trends and best practices in digital marketing.

• Assist in preparing proposals and new business pitches.