Area Service Manager

Qualifications, Experience & Skills:

● Engineering Degree or Diploma in Automotive/ Mechanical Engineering or equivalent

● Minimum 8+ years of experience in 2 or 4 wheeler Technical Support & Service engineering function.

● Expertise in using diagnostic applications and tools

● Hands on experience in using Oscilloscope, Telematics & Dataloggers will bean added advantage

Key Roles & Responsibilities:

● Oversee and ensure smooth functioning of multiple Ola Electric service centers in the assigned area.

● Lead, mentor, and monitor Service Managers, Advisors, and Technicians to achieve operational and customer satisfaction KPIs.

● Ensure prompt resolution of customer complaints, monitor feedback, and maintain high NPS (Net Promoter Score).

● Ensure all repairs, maintenance, and warranty work adhere to company SOPs, safety protocols, and legal compliance requirements.

● Analyze service data, productivity metrics, and cost efficiency; create action plans for improvement.

● Monitor spare parts usage, maintain optimal stock levels, and minimize wastage or pilferage.

● Identify skill gaps, coordinate technical training, and develop service staff to meet evolving EV technology needs.

● Work closely with Product, Quality, and Central Service teams for escalations, feedback, and continuous process improvement.

● Ensure adequate staffing at all service centers, approve rosters, and address attrition challenges.

● Prepare regular performance reports and present updates to the Regional Service Manager.