Oversee operations across multiple locations within the assigned geographic area, ensuring smooth and efficient functioning.
Manage and supervise the performance of branch or store managers to ensure that operational goals and targets are met.
Monitor sales performance, customer satisfaction, and adherence to company policies and procedures across all locations.
Develop and implement strategies to increase sales, improve customer service, and enhance operational efficiency.
Conduct regular site visits to assess performance, identify challenges, and provide on-the-ground support.
Ensure all locations maintain consistent branding, product quality, and service standards.
Manage recruitment, training, and development of branch or store managers and staff.
Handle escalated customer complaints or issues that cannot be resolved at the branch level.
Develop and monitor key performance indicators (KPIs) for branch managers and staff.
Maintain and analyze financial and operational reports, recommending changes as necessary to improve profitability and operations.
Ensure compliance with health, safety, and legal regulations at all locations.
Implement promotional activities and local marketing strategies to boost brand awareness and drive sales in the region.
Coordinate with other departments such as HR, marketing, and finance to ensure alignment across all operations.

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