Architect

Role-Architect

Location-Hyderabhad

EXPERIENCE-7 yr

Key Responsibilities:

• Implementation and Configuration:

• Setting up and configuring the ServiceNow HRSD module, including workflows, forms, and knowledge bases.

• Process Improvement:

• Analyzing existing HR processes and using ServiceNow to streamline and automate them, such as employee onboarding, offboarding, and case management.

• Training and Support:

• Providing training to HR staff and employees on using the ServiceNow HRSD platform and offering ongoing support to troubleshoot issues.

• Integration:

• Ensuring seamless integration with other HR systems, like Workday, and other enterprise systems.

• Reporting and Analytics:

• Creating reports and dashboards to track HR metrics and identify areas for improvement.

• Staying Up-to-Date:

• Keeping current with the latest ServiceNow HRSD features and updates and contributing to continuous improvement initiatives.

• Collaboration:

• Working with various stakeholders, including HR, IT, and business leaders, to ensure successful platform adoption and alignment with business objectives.

• Troubleshooting:

• Identifying and resolving issues related to the ServiceNow HRSD module.

Required Skills and Experience:

• ServiceNow HRSD Expertise:

  Proven experience implementing and managing the ServiceNow HRSD platform.

• HR Process Knowledge:

  Strong understanding of HR processes, such as employee lifecycle management, case management, and knowledge management.

• Technical Skills:

  Proficiency in ServiceNow platform configuration, workflow design, and data management.

• Communication Skills:

  Excellent written and verbal communication skills to effectively communicate with technical and non-technical audiences.

• Problem-Solving:

  Strong analytical and problem-solving skills to identify and resolve issues.

• Project Management:

  Experience in project management or consulting roles is often preferred.

• Collaboration:

  Ability to work effectively with cross-functional teams.

• AI and Automation:

  Familiarity with AI and automation capabilities within ServiceNow is increasingly important.

• Knowledge of ITIL/ITSM processes:

  Understanding ITIL/ITSM processes is beneficial.

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